Grade Band: 5
Contract: 6 months (Fixed-term / Secondment Opportunity)
Hours:
Full time
Flexible working
37.5 hours per week (Monday to Saturday)
Job ref: 197-UT6313
Employer: Lewisham and Greenwich NHS Trust
Employer type: NHS
Site: University Hospital Lewisham
Town: London
Salary: £29,970 - £36,483 per annum plus HCAS
Salary period: Yearly
Closing: 02/02/2025 23:59
Interview date: 27/02/2025
Job Overview Chemotherapy-Day-Unit Co-ordinator Team Manager – A&C Band 5
Based at Lewisham Hospital, the post holder will be responsible for the line management of administrative and clerical staff within the Chemotherapy Day Units at Queen Elizabeth Hospital, Woolwich and at Lewisham Hospital. This will involve leading by example and using motivational skills to influence and inspire staff to reach positive results. You will be responsible for maintaining standards and customer care awareness amongst the admin and clerical team, upholding Trust values.
Using your influential, negotiation, and persuasion skills, you will oversee the smooth running of our Chemotherapy Day Unit (CDUs), liaising closely with clinicians and consultants to understand their needs and reflect these in the delivery of services. You will have experience of chemotherapy scheduling and troubleshooting whenever necessary.
You will work autonomously to provide full administrative support to our CDUs and to the (Associate) Service Manager - Oncology. You will be able to work unsupervised, display initiative, and work well as part of a team.
We are looking for an energetic and enthusiastic self-starter with a mature, responsible, and flexible outlook. You will possess excellent interpersonal skills and be able to liaise with staff from across the Trust.
Please note - sponsorship may not be possible for this post
Main Duties of the Job The post holder will be responsible for the day-to-day operational management of booking and scheduling of chemotherapy and supportive treatments, ensuring that services are provided to meet trends in capacity and demand, and that waiting time targets are met.
They will work alongside the Associate Service Manager – Oncology, Associate Service Manager - Haematology, and the Lead Chemotherapy Nurse/Matron for Cancer Services to plan and ensure delivery of future service requirements, providing reports and data analysis as required.
The role will require effective communication with patients, the nursing team, and doctors.
You will be proficient with IT systems (Epic, Cerner Millennium, Word, Excel, Health Roster, SBS, etc.).
Full time - 37.5 hours/week Monday to Saturday generally between 08:00 and 18:00.
Person Specification Qualifications & Training
Educated to degree level or equivalent experience and knowledge
Administrative experience in a healthcare setting
Good knowledge of medical and social care terminology
Ability to provide and manipulate spreadsheets and prepare presentations
Knowledge and experience of working with databases and a range of software
Management training or equivalent experience
Advanced Excel training
Experience
Knowledge or experience of complex clinic or booking management
Able to work independently and as part of a team
Ability to work to and achieve tight deadlines
Ability to liaise internally and externally to the department
Recent experience of working in an acute healthcare setting
Experience of working with multidisciplinary teams
Experience of working with the public
Experience of administering meetings
Knowledge & Skills
Ability to work on own initiative using evidence and experience to inform safe decision making
Proficient in using in-house IT systems developed for Healthcare use
Proficient in Microsoft Word and Excel Office packages
Experience of developing and supporting administrative/clerical systems
Able to monitor and assess information/data
Ability to line-manage on a day-to-day basis the admin support assigned to this post
Able to communicate effectively
Evidence of continuous personal development in or willingness to develop in IT Systems
Awareness of confidentiality issues
Knowledge of budget management
Proficient in Microsoft Access and PowerPoint
Knowledge of database packages and evidence of practical experience
Familiar with Cancer Waiting Times targets
Personal Qualities
Ability to plan own workload, work well under pressure and meet deadlines
Willingness to learn
Motivated
Good interpersonal skills and the ability to communicate with personnel at all levels of the organisation
Normal working hours with occasional flexibility over working hours (e.g., ability to attend early morning/evening meetings)
Flexible to meet the needs of the service
Ability to work under pressure with changing priorities in a calm and professional manner
Ability to lead and motivate team members
We reserve the right to close the post before the stated closing date; please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution, we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce is reflective of the local communities we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not), or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion, and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.
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