Change Management Lead

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Objective Manage the day-to-day activities of the Change Management team by handling all PPS Technical and Project team Change Requests (CMs). Maintain the Change Calendar and update the business on time for all upcoming CMs. Deputise for the PPS Change Manager when required, this will include organising and chairing Change Advisory Board (CAB) meetings as normally scheduled and organising and chairing any Emergency CAB meetings as required by the business. Accountable to Responsible for Working relationships Internal: Systems, Development, Engineering and Project teams. External: Edenred Change Management team. Key result areas PayTech Changes are deployed with a minimum of disruption to the business. PayTech Changes are deployed promptly to meet business and client expectations. PayTech Stakeholders are informed and updated on Changes to the PPS IT estate. PayTech Change Manager has the correct information to run Technical Review Meetings (TRM)/CAB meetings. When required by the PPS Change Manager the TRM/CAB meetings are chaired successfully. 1st Line staff capable of assisting Change Management if required. Key tasks Manage the day to day CM requests from the Business. Review requested CM’s to assure all mandatory information has been completed. Where CM’s do not require TRM/CAB ensure technical details are present and, where possible, correct. Maintain the Change Calendar. Where needed obtain CM approvals from all parts of the Business. Manage the daily reports to the Business. Generate TRM content for the PPS Change Manager following the correct CAB cycle date ranges. Attend CM planning meetings where required. Deputise for the PPS Change Manager when requested. Maintain and regularly review all PPS Change Management documentation. Provide training to 1st Line staff so they can support the PPS Change Management team when required. Provide PPS Change Management over-views to any parts of the Business if requested by the PPS Change Manager. Core skills Good interpersonal and relationship building skills Strong organisational skills Methodical Experience working in an IT/technical role, or with a strong interest in IT/technology Experience using Confluence, JIRA and Microsoft Office Experience of working in an ITIL based environment. Understanding of working with Agile methodologies. Soft Skills Build strong relationships with all affected teams within the Business. Enthusiastic and Adaptable; Able to prioritise in a dynamic and fast paced environment Capable of working on his/her own initiative Why Join Us? At Edenred, we value our employees and are committed to fostering a culture of innovation, collaboration, and respect. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth. Join us in making a difference in the lives of employees and businesses worldwide.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply now and Vibe with Us! About Us

The Edenred State of mind - We are a unique company. We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.

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