The new Chief Of Operations role presents an exciting opportunity for a strong, visionary individual with excellent leadership skills, operational experience and a "can-do" attitude, to join Primary Care Doncaster! A brand new role within the organisation, this is ready and waiting for the right person to make it their own and cement their reputation as a high-flying leader, achieving ambitious and innovative goals. The Chief Of Operations will: lead a high-performing team in the provision of services to practices and patients across Doncaster; be accountable for the achievement of contractual outcomes and quality indicators within those services; and secure new opportunities for further growth, mobilising and implementing the infrastructure as required.
Main duties of the job
As a member of the Senior Leadership Team, with a track record in operational delivery, the Chief of Operations will drive the service delivery arm of the organisation forward. It is a fast-paced environment, providing crucial primary care services to patients and residents in Doncaster. We are seeking someone that will invest themselves in the purpose of our organisation, be prepared to "think outside the box" and go the extra mile, safe in the knowledge that their colleagues will do the same. A "can-do", entrepreneurial approach is imperative, as we go in search of new contracts and income streams that will strengthen the organisation's foundations for longevity and sustainability. And perhaps most important of all, the Chief of Operations will be a team player with integrity and empathy, who achieves success by empowering and coaching others, unlocking and maximising their potential, and contributing to the unique PCD culture of trust and support. About us
The mission of Primary Care Doncaster (PCD) Ltd is to help practices help their patients. We do this by harnessing the collective power of primary care, allowing creativity to thrive by bringing people together. Central to our approach is the faith that people are driven by good intentions; empowerment, support, and development are key values of our organisation. There is no such thing as failure, only learning. It is this belief that has seen the organisation go from strength to strength since its conception in 2017, now delivering multiple, crucial services to practices and patients across the city of Doncaster. This is a company that values its employees. As a PCD employee you will have access to the generous NHS Pension Scheme and 27 annual leave days per year, plus Bank Holidays. We are also committed to maintaining work-life balance, and have a flexible working policy as well as an Employee Assistance Programme in place. PCD are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job responsibilities
A full list of duties and responsibilities of the role can be found in the attached job description. Person Specification
Qualifications
Educated to degree level or equivalent managerial experience Further training or significant experience in project management or supporting change management processes Knowledge of GP Clinical Systems - TPP and EMIS Web Experience
Minimum 5 years' experience at senior leadership level Proven track record in leading the delivery of operational services Proven experience and ability in organisational performance management within tight financial constraints demonstrating effective budget management Experience of capacity planning and translating organisation strategy and vision into operational objectives Demonstrable experience of building, maintaining and utilising successful relationships with all staff within complex organisations Evidence of successfully leading transformational change in developing new models of service delivery Experience of system partnership working Experience of audit and evaluation Commercial business experience Experience working in/with general practice Skills
Provide and receive complex, sensitive and at times contentious information Negotiate with a range of stakeholders, including GPs/commissioning officers/provider partners on difficult and controversial issues, and present complex and sensitive information to large groups utilising a variety of mediums in an accessible and engaging manner. Able to provide specialist advice in relation to managed area of work. Systematic problem solving skills and ability to respond to sudden unexpected demands. Ability to analyse complex facts and situations and develop a range of options. Take decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking - ability to anticipate and resolve problems before they arise. Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility. Skills for managing relationships with a range of different stakeholders. Planning
Plans and organises a range of complex processes, formulating and adjusting plans to reflect changing circumstances. Inputs to strategic plans across the organisation and the wider health economy particularly Primary Care. Works with a range of Stakeholders to develop performance improvement plans and to develop plans for innovation, change and development in primary care. Good use of available information sources to enable efficient and effective planning Ability to work under pressure and to tight and often changing deadlines. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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As a member of the Senior Leadership Team, with a track record in operational delivery, the Chief of Operations will drive the service delivery arm of the organisation forward. It is a fast-paced environment, providing crucial primary care services to patients and residents in Doncaster. We are seeking someone that will invest themselves in the purpose of our organisation, be prepared to "think outside the box" and go the extra mile, safe in the knowledge that their colleagues will do the same. A "can-do", entrepreneurial approach is imperative, as we go in search of new contracts and income streams that will strengthen the organisation's foundations for longevity and sustainability. And perhaps most important of all, the Chief of Operations will be a team player with integrity and empathy, who achieves success by empowering and coaching others, unlocking and maximising their potential, and contributing to the unique PCD culture of trust and support. About us
The mission of Primary Care Doncaster (PCD) Ltd is to help practices help their patients. We do this by harnessing the collective power of primary care, allowing creativity to thrive by bringing people together. Central to our approach is the faith that people are driven by good intentions; empowerment, support, and development are key values of our organisation. There is no such thing as failure, only learning. It is this belief that has seen the organisation go from strength to strength since its conception in 2017, now delivering multiple, crucial services to practices and patients across the city of Doncaster. This is a company that values its employees. As a PCD employee you will have access to the generous NHS Pension Scheme and 27 annual leave days per year, plus Bank Holidays. We are also committed to maintaining work-life balance, and have a flexible working policy as well as an Employee Assistance Programme in place. PCD are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job responsibilities
A full list of duties and responsibilities of the role can be found in the attached job description. Person Specification
Qualifications
Educated to degree level or equivalent managerial experience Further training or significant experience in project management or supporting change management processes Knowledge of GP Clinical Systems - TPP and EMIS Web Experience
Minimum 5 years' experience at senior leadership level Proven track record in leading the delivery of operational services Proven experience and ability in organisational performance management within tight financial constraints demonstrating effective budget management Experience of capacity planning and translating organisation strategy and vision into operational objectives Demonstrable experience of building, maintaining and utilising successful relationships with all staff within complex organisations Evidence of successfully leading transformational change in developing new models of service delivery Experience of system partnership working Experience of audit and evaluation Commercial business experience Experience working in/with general practice Skills
Provide and receive complex, sensitive and at times contentious information Negotiate with a range of stakeholders, including GPs/commissioning officers/provider partners on difficult and controversial issues, and present complex and sensitive information to large groups utilising a variety of mediums in an accessible and engaging manner. Able to provide specialist advice in relation to managed area of work. Systematic problem solving skills and ability to respond to sudden unexpected demands. Ability to analyse complex facts and situations and develop a range of options. Take decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking - ability to anticipate and resolve problems before they arise. Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility. Skills for managing relationships with a range of different stakeholders. Planning
Plans and organises a range of complex processes, formulating and adjusting plans to reflect changing circumstances. Inputs to strategic plans across the organisation and the wider health economy particularly Primary Care. Works with a range of Stakeholders to develop performance improvement plans and to develop plans for innovation, change and development in primary care. Good use of available information sources to enable efficient and effective planning Ability to work under pressure and to tight and often changing deadlines. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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