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Claim Consultant - Consumer Property Claims
Claim Consultant - Consumer Property Claims Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life. We have an exciting opportunity for a Claims Consultant to join our Consumer Property teams in Christchurch. The purpose of the role is to manage a portfolio of claims in accordance with best practice to deliver the brand promise in a cost-effective manner. This is an 8-month Fixed Term role. Your key responsibilities will include: Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the service promise. Manage claims in accordance with best practice and authority limits to ensure the efficient and effective delivery of the service promise to the customer and minimisation of claims leakage. Proactively develop and maintain relationships with internal and external business partners to ensure: ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved. Liaise with Claims Supply and supply partners to adhere to best practice for claims appointments in order to facilitate the timely, accurate, efficient and cost-effective handling of all claims. Identify and escalate claims beyond expertise and/or authority limits to ensure: process adherence; customer satisfaction; protection of the Vero brand; and minimisation of claims leakage. Identify opportunities to improve systems and processes and participate in their testing, in order to contribute to the overall efficiency and cost-effectiveness of the Claims Operations function. What you will need to succeed: At least 2 years of industry experience is preferable. Extensive customer service experience – face to face and/or telephone. Experience with claims management systems e.g. Solvit/Lotus Notes/Toolshed/web preferable. What we can offer you: Free life, salary continuance and trauma insurance cover. Discounts on Asteron Life, & Vero insurance. Flexible leave, starts at 2 days per year in addition to annual leave. Positive, inclusive team environment where we welcome individuality and celebrate diversity. Flexible work arrangements embracing a healthy work/life balance. $250 annually for flexible benefits. Ongoing learning and development opportunities. We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance. Our commitment to strong, supportive partnerships extends to our people as well, providing opportunities and support to help you thrive in your career with us. Chasing the sun means pursuing your passions, fulfilling your potential and getting that much closer to the future that’s just beyond the horizon. If that’s a future you want to see, then your time in the sun starts here – with a Suncorp career. Apply now! Advertised:
07 Jan 2025 New Zealand Daylight Time Applications close:
31 Jan 2025 New Zealand Daylight Time
#J-18808-Ljbffr
Claim Consultant - Consumer Property Claims Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life. We have an exciting opportunity for a Claims Consultant to join our Consumer Property teams in Christchurch. The purpose of the role is to manage a portfolio of claims in accordance with best practice to deliver the brand promise in a cost-effective manner. This is an 8-month Fixed Term role. Your key responsibilities will include: Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the service promise. Manage claims in accordance with best practice and authority limits to ensure the efficient and effective delivery of the service promise to the customer and minimisation of claims leakage. Proactively develop and maintain relationships with internal and external business partners to ensure: ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved. Liaise with Claims Supply and supply partners to adhere to best practice for claims appointments in order to facilitate the timely, accurate, efficient and cost-effective handling of all claims. Identify and escalate claims beyond expertise and/or authority limits to ensure: process adherence; customer satisfaction; protection of the Vero brand; and minimisation of claims leakage. Identify opportunities to improve systems and processes and participate in their testing, in order to contribute to the overall efficiency and cost-effectiveness of the Claims Operations function. What you will need to succeed: At least 2 years of industry experience is preferable. Extensive customer service experience – face to face and/or telephone. Experience with claims management systems e.g. Solvit/Lotus Notes/Toolshed/web preferable. What we can offer you: Free life, salary continuance and trauma insurance cover. Discounts on Asteron Life, & Vero insurance. Flexible leave, starts at 2 days per year in addition to annual leave. Positive, inclusive team environment where we welcome individuality and celebrate diversity. Flexible work arrangements embracing a healthy work/life balance. $250 annually for flexible benefits. Ongoing learning and development opportunities. We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance. Our commitment to strong, supportive partnerships extends to our people as well, providing opportunities and support to help you thrive in your career with us. Chasing the sun means pursuing your passions, fulfilling your potential and getting that much closer to the future that’s just beyond the horizon. If that’s a future you want to see, then your time in the sun starts here – with a Suncorp career. Apply now! Advertised:
07 Jan 2025 New Zealand Daylight Time Applications close:
31 Jan 2025 New Zealand Daylight Time
#J-18808-Ljbffr
