Claims Adjuster

About us At Charles Taylor, we believe we hold a unique position in our markets. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa. Charles Taylor Global TPA partners with our clients to deliver exceptional claims solutions, using technology to help reduce Total Cost of Risk. Our experienced London Market team supports the unique needs of the London Claims Market and is fluent at using the Lloyd’s systems and technology. Charles Taylor’s Lloyd's and London Delegated Claims team provide outsourced claims services to carriers operating in the Lloyd’s and London Insurance markets. Covering all classes of business and complexities, our experienced adjusters in London provide bespoke services aligned to our clients' requirements to become a natural extension to their in-house capabilities. The Role Charles Taylor UK Claims Management is looking to increase its team of Claims Adjusters supporting the growth of the Delegated Lead Service. We are currently recruiting Claims Adjusters with multi-class experience to support our increasing client portfolio. The scope of the service includes multiple classes of business comprising both Standard and Complex claims where the client acts as a Claims Agreement Party. UK Claims Management is currently providing this service to 20 London Market Carriers and handling approximately 10,000 transactions per month, with stringent SLAs. Key Responsibilities Managing and adjusting claims from first notification to settlement within pre-authorised authority limits Claims adjusting on behalf of current and future UK Claims Management clients Provision of technical support for the adjusting of various COB claims Ensuring each client’s claim service standards are maintained or enhanced Managing and enhancing client relationships Monitoring performance against contract SLAs and KPIs Delivering and presenting reports to clients on specific claims issues Mentoring and training less experienced members of the team Post adjustment peer review to ensure technical standards and requirements are adhered to Appointing experts and legal counsel where deemed appropriate Carrying out Ad Hoc duties and tasks allocated by management that are within your capabilities and scope of your post Demonstrating and championing Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability, and Collaboration Required Skills Minimum 5 years experience adjusting claims across various COB Proven track record of adjusting a combination of multiple classes of business Experience in handling ‘Complex Claims’ in accordance with the Lloyd’s Claims Scheme Proven experience in respect of the London Market process including Broker CLASS @ Lloyd’s and ECF Systems Extensive knowledge of the current Lloyd’s Claims Scheme including CTP Guidelines Widespread relationships with Brokers/Adjusters/Lawyers/Attorneys as appropriate in the relevant class of business Able to work across multiple stringent client SLAs Excellent inter-personal and communication skills to interact well within the team and with clients and Brokers Able to prioritise work, possess good time management skills, and adapt to the changing demands of the role Why join Charles Taylor UK Claims Management? We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business. We are committed to ensuring our people receive continuous learning and development. In addition to structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum. Equal Opportunity Employer Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor.

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