Description
We have an exciting opportunity for a Claims Administrator to join our team in Commercial Property, based in our Bolton office. You’ll support in delivering an efficient and effective claims service, with the aim of successfully negotiating a cost-effective and timely resolution for your own portfolio of claims. If you have a passion to provide excellent customer service to policyholders during their time of need, we’d love to hear from you! You’ll manage your own portfolio of claims including registering notifications, to contribute to performance targets for the business unit. You’ll liaise with claims teams in the unit, claim investigators, and fraud representatives to ensure a swift and precise claims experience for our customers. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work the majority of your week away from home at our Bolton office. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you’ll be doing: Handle delegated authority claims work up to the value of £10m. Follow client notification instructions and gather required information to create a claim. Contribute towards delivering excellent customer service by understanding our key customer relationships and delivering a great service in line with individual team objectives. Identify files which have litigated and assign to the correct team. Provide great customer service and guide clients through the claims process. Identify and refer potentially fraudulent claims to fraud representatives, applying fraud management principles and maximizing fraud saving opportunities. Recognize and refer Large Loss claims to the relevant department. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply. What you’ll bring: Previous experience in a similar setting advantageous. Strong organization skills and ability to prioritize workload. Proficient in general IT and Microsoft Office. Claims management software preferred. Excellent communication skills, both written and verbal. Ability to deliver great customer service and handle customer inquiries effectively. Strong numerical skills and attention to detail. As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom. What we offer: At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £22,932 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to
sophie.2.guest@axa-uk.co.uk . Who we are: AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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We have an exciting opportunity for a Claims Administrator to join our team in Commercial Property, based in our Bolton office. You’ll support in delivering an efficient and effective claims service, with the aim of successfully negotiating a cost-effective and timely resolution for your own portfolio of claims. If you have a passion to provide excellent customer service to policyholders during their time of need, we’d love to hear from you! You’ll manage your own portfolio of claims including registering notifications, to contribute to performance targets for the business unit. You’ll liaise with claims teams in the unit, claim investigators, and fraud representatives to ensure a swift and precise claims experience for our customers. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work the majority of your week away from home at our Bolton office. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you’ll be doing: Handle delegated authority claims work up to the value of £10m. Follow client notification instructions and gather required information to create a claim. Contribute towards delivering excellent customer service by understanding our key customer relationships and delivering a great service in line with individual team objectives. Identify files which have litigated and assign to the correct team. Provide great customer service and guide clients through the claims process. Identify and refer potentially fraudulent claims to fraud representatives, applying fraud management principles and maximizing fraud saving opportunities. Recognize and refer Large Loss claims to the relevant department. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply. What you’ll bring: Previous experience in a similar setting advantageous. Strong organization skills and ability to prioritize workload. Proficient in general IT and Microsoft Office. Claims management software preferred. Excellent communication skills, both written and verbal. Ability to deliver great customer service and handle customer inquiries effectively. Strong numerical skills and attention to detail. As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom. What we offer: At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £22,932 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to
sophie.2.guest@axa-uk.co.uk . Who we are: AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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