Partially remote if you are located within 50 miles of the office. Fully remote if located 50+ miles.
The Company Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more. Winners of 'Insurer of the Year' at the Yorkshire Financial Awards three years in a row. The recognition doesn't stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the 'Best Claims Service' category! In fact, they have scooped up 20 awards in the last 5 years.
The Role Reporting to a Claims Team Lead, the role will be focused on: Handling varied, niche Insurance Claims both verbally and in writing. Ensuring all Claims are assessed efficiently and to an excellent standard. Handling a variety of customer calls promptly, efficiently and professionally. Responding to customer queries via email. Developing an excellent understanding of our products, assessment and regulations. Proactively identifying risks and trends. Proposing innovative ideas to the Claims Team Leads. Dedication to professional development and customer journey. Ad hoc duties as required by Claims Team Leads and the Claims Manager.
Key Skills and Experience It would be advantageous if you have worked within the insurance sector/financial sector previously, but that's not as important as possessing these skills: Team player - team spirit should be the cornerstone of your professional approach. Exceptional communication - both verbal and written & finely tuned interpersonal skills. Meticulous attention to detail - unwavering commitment to detail. Impeccable organisation - ability to organise tasks/work to optimise efficiency. Masterful time management - adept at managing time, working to targets/deadlines. Dedicated work ethic - you can thrive in a fast-paced and busy working environment. Policy expertise - to learn, understand and interpret our policy wordings. Customer service - ability to provide excellent customer service, first time, every time.
Benefits £24,500 - £28,000 annual salary. Up to 33 days holiday + long service increase. Up to 5 days annual paid sickness leave + long service increase. Hybrid / remote working. Flexi-time policy. Family friendly benefits & staff policy discount. Employee Assistance Programme. Private health insurance. Free staff gym. Free parking. Discounted onsite kindergarten. Workplace pension scheme.
The start date is Monday 17th February where you will commence 6 weeks of training. You must have no annual leave during this time.
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The Company Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more. Winners of 'Insurer of the Year' at the Yorkshire Financial Awards three years in a row. The recognition doesn't stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the 'Best Claims Service' category! In fact, they have scooped up 20 awards in the last 5 years.
The Role Reporting to a Claims Team Lead, the role will be focused on: Handling varied, niche Insurance Claims both verbally and in writing. Ensuring all Claims are assessed efficiently and to an excellent standard. Handling a variety of customer calls promptly, efficiently and professionally. Responding to customer queries via email. Developing an excellent understanding of our products, assessment and regulations. Proactively identifying risks and trends. Proposing innovative ideas to the Claims Team Leads. Dedication to professional development and customer journey. Ad hoc duties as required by Claims Team Leads and the Claims Manager.
Key Skills and Experience It would be advantageous if you have worked within the insurance sector/financial sector previously, but that's not as important as possessing these skills: Team player - team spirit should be the cornerstone of your professional approach. Exceptional communication - both verbal and written & finely tuned interpersonal skills. Meticulous attention to detail - unwavering commitment to detail. Impeccable organisation - ability to organise tasks/work to optimise efficiency. Masterful time management - adept at managing time, working to targets/deadlines. Dedicated work ethic - you can thrive in a fast-paced and busy working environment. Policy expertise - to learn, understand and interpret our policy wordings. Customer service - ability to provide excellent customer service, first time, every time.
Benefits £24,500 - £28,000 annual salary. Up to 33 days holiday + long service increase. Up to 5 days annual paid sickness leave + long service increase. Hybrid / remote working. Flexi-time policy. Family friendly benefits & staff policy discount. Employee Assistance Programme. Private health insurance. Free staff gym. Free parking. Discounted onsite kindergarten. Workplace pension scheme.
The start date is Monday 17th February where you will commence 6 weeks of training. You must have no annual leave during this time.
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