Claims and Litigation
To maintain procedures for ensuring efficient management of litigation claims, using existing Trust and NHSR policies, Pre-Action Protocols and Civil Procedure Rules and the Trust Legal Case Management System (ActionStep). To record all outcomes of claims against the Trust in line with existing internal policies and procedures. Independently and proactively manage all low-value claims against the Trust to ensure that standards and litigation deadlines are met. Receive, analyse, and review complex legal documentation and correspondence, and communicate both verbally and in writing with NHS Resolution, witnesses, and claimants external to the organisation.
Consult with and support all Trust colleagues involved in claims, including clinical and non-clinical staff at all levels, throughout the entire process and ensure that the Legal Services & Inquest Officers are informed of pertinent issues. Identify and escalate claims risks and issues which may have an impact on the organisation. Independently identify, collate, and review complex evidence and witness statements in relation to claims against the Trust. Maintain and build upon existing working relationships with NHS Resolution and Panel Solicitors as a single point of contact, ensuring that there is a high degree of cooperation and exchange of information to ensure the best possible outcome for Claimants and the Trust in the settlement of claims.
To assist in the management of Mediation/Alternative Dispute Resolution (ADR) process and to exercise their own judgement to negotiate and agree settlements with claimants on behalf of the organisation. Form primary liability decisions based upon the review and analysis of detailed technical clinical and non-clinical data in relation to claims and seek authorisation from the Legal Services & Inquest Officers to admit liability on indefensible claims. Manage and maintain electronic claims files, ensuring accurate and contemporaneous recording of information, invoices, and communications. Maintain own knowledge of relevant law relating to claims and be aware of updates through personal study and attending seminars run by panel firms of solicitors.
Independently analyse complex, sensitive data, compile and produce comprehensive reports in relation to all claims activity and present findings via verbal briefing and in report format at relevant committee meetings. To assist the Legal & Officers in designing and delivering ad-hoc training to colleagues within the Trust on the claims process and what it means to be a witness of fact in the same.
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Consult with and support all Trust colleagues involved in claims, including clinical and non-clinical staff at all levels, throughout the entire process and ensure that the Legal Services & Inquest Officers are informed of pertinent issues. Identify and escalate claims risks and issues which may have an impact on the organisation. Independently identify, collate, and review complex evidence and witness statements in relation to claims against the Trust. Maintain and build upon existing working relationships with NHS Resolution and Panel Solicitors as a single point of contact, ensuring that there is a high degree of cooperation and exchange of information to ensure the best possible outcome for Claimants and the Trust in the settlement of claims.
To assist in the management of Mediation/Alternative Dispute Resolution (ADR) process and to exercise their own judgement to negotiate and agree settlements with claimants on behalf of the organisation. Form primary liability decisions based upon the review and analysis of detailed technical clinical and non-clinical data in relation to claims and seek authorisation from the Legal Services & Inquest Officers to admit liability on indefensible claims. Manage and maintain electronic claims files, ensuring accurate and contemporaneous recording of information, invoices, and communications. Maintain own knowledge of relevant law relating to claims and be aware of updates through personal study and attending seminars run by panel firms of solicitors.
Independently analyse complex, sensitive data, compile and produce comprehensive reports in relation to all claims activity and present findings via verbal briefing and in report format at relevant committee meetings. To assist the Legal & Officers in designing and delivering ad-hoc training to colleagues within the Trust on the claims process and what it means to be a witness of fact in the same.
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