Claims Assessor – Salary circa £35,000
Are you someone that is highly motivated with experience in assessing claims? If so, we have a perfect opportunity for you.
You’ll be joining a highly motivated team to assess life insurance, income protection, terminal illness, and critical illness cover insurance claims - from investigation, to keeping customers informed and through to claim outcome, providing outstanding customer service. You’ll have a strong understanding of compliance with relevant policies, external regulation, and claims standards, with exceptional care and emotional intelligence to ensure customer support and any vulnerability needs are looked after.
If it sounds like someone like you, we would love to hear from you!
A bit about the job:
Our new colleague will oversee a variety of customer claims across different insurance products and benefits. You’ll operate efficiently across multiple systems, propose process improvements, and adapt to evolving technologies to boost performance. The role will actively collect essential claim details, manage communications, and refer complex issues to specialists when appropriate. You’ll engage with customers to assess claims, offer assistance, and handle sensitive outcomes with understanding and care. You have to maintain clear communication, develop relationships with stakeholders, stay informed on industry developments, guide colleagues, and participate in training and projects. Skills and experience we’re looking for:
A comprehensive knowledge of life-related products, for example, life insurance, critical illness, income protection, and terminal illness. Excellent relationship-building and communication skills, with a desire to deliver quality service at the highest level and commitment to individual and team performance. Experience in dealing with reinsurers and medical officers, along with experience in dealing with misrepresentation as set out in the ABI guidelines. Ability to prioritise work effectively and anticipate problems, along with an excellent eye for detail and the confidence to make decisions on your own. Knowledge of legal aspects relevant to claims, for example, Probate and CIDRA rules. What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting
salary
circa £35,000 (depending on location, skills, experience, and qualifications) Bonus opportunity – 8% of annual salary. Actual amount depends on your performance and Aviva’s. Generous
pension
scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days
holiday
plus bank holidays, and you can choose to buy or sell up to 5 days. Make your money go further - Up to 40%
discount on Aviva products , and other retailer discounts. Up to £1,200 of free Aviva shares per year through our
Matching Share Plan
and share in the success of Aviva with our
Save As You Earn
scheme. Brilliantly
supportive policies
including parental and carer’s leave. Flexible benefits
to suit you, including
sustainability options
such as cycle to work. Make a difference, be part of our
Aviva Communities
and use your 3
paid volunteering days to help others . We take your
wellbeing
seriously with lots of support and tools. Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone:
We’re inclusive and
welcome everyone
– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look
here . We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Vivien.gergaly@aviva.com .
#J-18808-Ljbffr
Our new colleague will oversee a variety of customer claims across different insurance products and benefits. You’ll operate efficiently across multiple systems, propose process improvements, and adapt to evolving technologies to boost performance. The role will actively collect essential claim details, manage communications, and refer complex issues to specialists when appropriate. You’ll engage with customers to assess claims, offer assistance, and handle sensitive outcomes with understanding and care. You have to maintain clear communication, develop relationships with stakeholders, stay informed on industry developments, guide colleagues, and participate in training and projects. Skills and experience we’re looking for:
A comprehensive knowledge of life-related products, for example, life insurance, critical illness, income protection, and terminal illness. Excellent relationship-building and communication skills, with a desire to deliver quality service at the highest level and commitment to individual and team performance. Experience in dealing with reinsurers and medical officers, along with experience in dealing with misrepresentation as set out in the ABI guidelines. Ability to prioritise work effectively and anticipate problems, along with an excellent eye for detail and the confidence to make decisions on your own. Knowledge of legal aspects relevant to claims, for example, Probate and CIDRA rules. What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting
salary
circa £35,000 (depending on location, skills, experience, and qualifications) Bonus opportunity – 8% of annual salary. Actual amount depends on your performance and Aviva’s. Generous
pension
scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days
holiday
plus bank holidays, and you can choose to buy or sell up to 5 days. Make your money go further - Up to 40%
discount on Aviva products , and other retailer discounts. Up to £1,200 of free Aviva shares per year through our
Matching Share Plan
and share in the success of Aviva with our
Save As You Earn
scheme. Brilliantly
supportive policies
including parental and carer’s leave. Flexible benefits
to suit you, including
sustainability options
such as cycle to work. Make a difference, be part of our
Aviva Communities
and use your 3
paid volunteering days to help others . We take your
wellbeing
seriously with lots of support and tools. Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone:
We’re inclusive and
welcome everyone
– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look
here . We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Vivien.gergaly@aviva.com .
#J-18808-Ljbffr
Industry:
Insurance
Specialties:
Retirement, Investments, Insurance, Health, Insurtech, Protection, and Wealth
Employees:
10,001+
Annual Revenue:
£18.5B
Founded:
1696
Address:
80 Fenchurch Street, London, GB, EC3M 4AE
Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all.
