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Claims Product and Solutions Manager
Job Description: Job Title:
Claims Product and Solutions Manager Location:
Hybrid to be in office once per week Reports To:
Head of Products, Claims Department:
Claims/Insurance/Product Management Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed. Job Overview: The Claims Product and Solutions Manager is responsible for developing and managing the claims products and solutions within the organization. This role involves driving innovation, enhancing product offerings, and ensuring efficient claims processing to improve customer experience and operational efficiency. Key Responsibilities: Product Development and Management: Lead and support the Claims Product Managers with the development and enhancement of claims products and solutions. Support/manage the product lifecycle from ideation to launch. Continuously assess and improve existing claims products and solutions. Strategic Planning and Roadmap: Assist/support with designing the strategic direction for claims product offerings. Work closely with the leadership team to define product priorities and timelines. Assess market trends and customer needs to drive innovation. Cross-Functional Collaboration: Collaborate with various teams to ensure the smooth implementation of new products and solutions. Work closely with IT, operations, and development teams for successful integration. Foster relationships with key external stakeholders. Claims Operations and Efficiency: Develop and implement process improvements for claims processing. Ensure claims products and solutions are customer-centric. Monitor performance and analyze claims data for improvements. Compliance and Risk Management: Ensure all products comply with relevant regulations and industry standards. Work closely with compliance and legal teams to mitigate risk. Training and Knowledge Sharing: Provide training to internal teams on new claims products. Serve as a subject matter expert on claims product offerings. Promote knowledge sharing across teams. Customer and Stakeholder Engagement: Engage with customers and stakeholders for feedback. Monitor customer satisfaction with claims products. Performance Metrics and Reporting: Track key performance indicators (KPIs) for product performance. Provide regular reports to senior management. Qualifications: Education:
CII or LIT is desirable but not essential Experience:
3+ years of experience in claims management or adjusting. Proven experience in managing product lifecycles. Understanding of claims operational processes.
Skills & Abilities:
Flexible thinker able to adapt to new ways of working. Organised and time efficient. Strong strategic thinking and problem-solving abilities. Excellent communication and interpersonal skills. Familiarity with claims management software.
Preferred Experience: London Market Claims experience. Understanding of digital transformation within insurance. Investment In Training and Development We offer a comprehensive range of training and career development opportunities. Our Culture Here at Velonetic we support with care and compassion. Employee Benefits As part of our competitive remuneration package, flexible benefits are available.
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Job Description: Job Title:
Claims Product and Solutions Manager Location:
Hybrid to be in office once per week Reports To:
Head of Products, Claims Department:
Claims/Insurance/Product Management Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed. Job Overview: The Claims Product and Solutions Manager is responsible for developing and managing the claims products and solutions within the organization. This role involves driving innovation, enhancing product offerings, and ensuring efficient claims processing to improve customer experience and operational efficiency. Key Responsibilities: Product Development and Management: Lead and support the Claims Product Managers with the development and enhancement of claims products and solutions. Support/manage the product lifecycle from ideation to launch. Continuously assess and improve existing claims products and solutions. Strategic Planning and Roadmap: Assist/support with designing the strategic direction for claims product offerings. Work closely with the leadership team to define product priorities and timelines. Assess market trends and customer needs to drive innovation. Cross-Functional Collaboration: Collaborate with various teams to ensure the smooth implementation of new products and solutions. Work closely with IT, operations, and development teams for successful integration. Foster relationships with key external stakeholders. Claims Operations and Efficiency: Develop and implement process improvements for claims processing. Ensure claims products and solutions are customer-centric. Monitor performance and analyze claims data for improvements. Compliance and Risk Management: Ensure all products comply with relevant regulations and industry standards. Work closely with compliance and legal teams to mitigate risk. Training and Knowledge Sharing: Provide training to internal teams on new claims products. Serve as a subject matter expert on claims product offerings. Promote knowledge sharing across teams. Customer and Stakeholder Engagement: Engage with customers and stakeholders for feedback. Monitor customer satisfaction with claims products. Performance Metrics and Reporting: Track key performance indicators (KPIs) for product performance. Provide regular reports to senior management. Qualifications: Education:
CII or LIT is desirable but not essential Experience:
3+ years of experience in claims management or adjusting. Proven experience in managing product lifecycles. Understanding of claims operational processes.
Skills & Abilities:
Flexible thinker able to adapt to new ways of working. Organised and time efficient. Strong strategic thinking and problem-solving abilities. Excellent communication and interpersonal skills. Familiarity with claims management software.
Preferred Experience: London Market Claims experience. Understanding of digital transformation within insurance. Investment In Training and Development We offer a comprehensive range of training and career development opportunities. Our Culture Here at Velonetic we support with care and compassion. Employee Benefits As part of our competitive remuneration package, flexible benefits are available.
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