Claims Team Leader

Can you effectively support and lead a team of Claims Technicians? Our Team Leaders effectively lead, motivate, and manage the smooth running of a Claims team whilst maintaining optimum efficiency and control of costs in line with the company business plan. The Claims Team Leader is responsible for the achievement of individual and team targets and objectives whilst constantly striving to improve service and quality standards. The location for this role is our Swansea office, and the role is classified as hybrid, typically involving three days in the office and two days working from home. Reporting to an Operations Manager, your main responsibilities in the role will be to: Have responsibility for the management and development of a team of Claims Technicians, including formal and informal training, performance management, overseeing day-to-day activities, and provision of guidance and support. Manage the team to respond to customer phone calls in a professional, courteous, and efficient manner. Monitor communication with customers and service providers, ensuring that all established standards are met or exceeded. Set and manage resource requirements for the team, including recruitment in conjunction with HR. Oversee the tasks and activities of Claims Technicians within the team, providing support, coaching, and development as required. Set and monitor the achievement of team operational targets. Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements. We’d like to hear from you if you have: A basic understanding of the legal principles of insurance and insurance contracts. A basic knowledge of the legal, regulatory, and compliance provisions.

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