Position:
Cleaning Services Manager Type:
Full-Time / Permanent Bonus:
Up to 10% Annual Bonus
Join our One Great Team here at Haven as a Cleaning Services Manager , where you’ll play a key role in creating a clean, welcoming environment for our guests, making a positive impact through high standards and attention to detail. If you’re a skilled leader with a passion for hospitality, this role is the perfect opportunity for you! As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and maintain high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies. Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets. Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere. Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews. Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs. Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards. Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running. Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities. Requirements
Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities. Strong leadership and communication skills, with prior experience managing large teams. Ability to work in a fast-paced environment while maintaining attention to detail. Exceptional customer service and problem-solving abilities. Knowledge of health and safety regulations. Strong organisational and multitasking skills. Experience in budgeting and financial management. Flexibility to work evenings, weekends, and holidays. What We Offer
Attractive salary plus annual bonus opportunity. On-site accommodation, subject to availability and T&Cs. An inclusive, supportive work environment. Comprehensive training and ongoing support. Career development opportunities, including fully funded qualifications. Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
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As the UK’s leading holiday operator, a career at Haven offers more than just a job, with plenty of exciting opportunities for development, over 9,000 fantastic team members and 41 beautiful seaside locations. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline, providing memories that last a lifetime for guests, owners and team. We’re a mixed bag of talent and our amazing team covers just about every role going; enthusiastic entertainers who put on an exciting show, reliable receptionists with radiant smiles and great gardeners to keep the grounds in check. Not forgetting cheerful chefs, lively lifeguards, brilliant bartenders… and plenty more. And of course, none of this would be possible without the strong support centre team at Hemel Hempstead. We offer you our full support to develop the Haven career you’ve dreamed of, gain a wide range of new skills and qualifications, and be everything you want to be. We’ve got opportunities to suit everyone, including full and part-time roles, job-share and flexible hours. Come back season after season and build your skills and experience as you go! To discover jobs in your area and be part of one great team, visit https://havencareers.co.uk/ or contact your local Haven park.
