Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.
We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. This role will consist of but not be limited to the following duties:
Dealing with members' enquiries and requests
Handling inbound calls, responding to emails, processing payments, and updating member records
Assisting with incoming post and dispatch of member correspondence
Assisting with a telephone campaign, relating to members' renewals
Making 25+ calls per hour - creating a personable and engaging experience
Leaving voicemails for anyone who has not answered
Updating held contact numbers, addresses, email details and noting any invalid numbers (escalating to supervisor)
Training in our brand new Birmingham office
Hybrid work model - 2 days per week in the office
The ideal person for this role will have:
Previous office admin/customer service experience of 2 years+
Excellent telephone manner
Good communication skills both verbal and written
Ability to make 28-30 outbound calls per hour
Previous experience using Microsoft Outlook, Excel, and Word
If this sounds like the flexible, short-term role you have been looking for, we would love to receive your application.
At ClearCourse, we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
We’d love to speak with you!
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