The post holder will be responsible for a range of administration duties to support the Aylesbury & Wycombe NHS Breast Screening Programme and the symptomatic breast imaging service and will be the first point of contact for our patients and visitors, working on our busy reception desk in our Breast Unit and in our busy Admin Office.
We are looking for someone who:
Has good interpersonal skills & experience of dealing with customers both face to face and over the phone;
Has the ability to learn several computer systems;
Pays good attention to detail;
Is well organized and self-motivated;
Can multi-task;
Is a team player;
Is flexible.
In return we offer:
A busy, friendly working environment;
An interesting and worthwhile role;
Regular training sessions;
Appraisal and personal development.
Main duties of the job
To act as the first point of contact for a range of telephone calls and in-person when covering reception duties. To use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice. Where it is not possible to provide a suitable appointment time for a lady, the post holder is expected to use her initiative and, where necessary, liaise with a senior member of staff. Monitor the availability of appointment slots and highlight shortfall to the Office Manager. To use own initiative to adjust allocated timeslots to accommodate clients with a variety of special needs. To be responsible for entering changes to demographic details and entering recall results from the screening episode onto the computer, ensuring the appropriate end point action to be transmitted to the national database in accordance with the departmental Quality Management System. About us
Listen to why colleagues think we are a great place to work! -
https://bit.ly/3DNEQfD What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us?
We're
committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families. What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our CARE values are collaborate, aspire, respect and enable. Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment; all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number. Person Specification
Education & Qualifications
Education to GCSE or Equivalent Recognised computer qualification Customer Service NVQ Level 2 or equivalent experience Experience
Experience of dealing face to face and over the phone with patients/customers in an office environment Use and application of computers Basic knowledge of medical terminology Database entry experience Previous experience in the NHS BSS Skills, Abilities and Knowledge
Good written and verbal communication skills to enable liaison with all staff, patients, relatives and visitors Organisation skills to enable completion of own workload within a busy environment Professional but friendly attitude Able to use own initiative Ability to work as part of a team To be able to cope with pressure and deadlines whilst retaining accuracy and attention to detail. Ability to type - audio skills Knowledge of Data Protection Act 1984. Access to Health Records Act. Knowledge of the NHS Breast Screening Service computer system and be capable of solving problems. Special Circumstances
Able to travel to other sites and off site as necessary Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £23,615 a year per annum (pro rata for part time) Contract
Permanent Working pattern
Full-time, Part-time, Job share, Flexible working
#J-18808-Ljbffr
To act as the first point of contact for a range of telephone calls and in-person when covering reception duties. To use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice. Where it is not possible to provide a suitable appointment time for a lady, the post holder is expected to use her initiative and, where necessary, liaise with a senior member of staff. Monitor the availability of appointment slots and highlight shortfall to the Office Manager. To use own initiative to adjust allocated timeslots to accommodate clients with a variety of special needs. To be responsible for entering changes to demographic details and entering recall results from the screening episode onto the computer, ensuring the appropriate end point action to be transmitted to the national database in accordance with the departmental Quality Management System. About us
Listen to why colleagues think we are a great place to work! -
https://bit.ly/3DNEQfD What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us?
We're
committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families. What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our CARE values are collaborate, aspire, respect and enable. Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment; all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number. Person Specification
Education & Qualifications
Education to GCSE or Equivalent Recognised computer qualification Customer Service NVQ Level 2 or equivalent experience Experience
Experience of dealing face to face and over the phone with patients/customers in an office environment Use and application of computers Basic knowledge of medical terminology Database entry experience Previous experience in the NHS BSS Skills, Abilities and Knowledge
Good written and verbal communication skills to enable liaison with all staff, patients, relatives and visitors Organisation skills to enable completion of own workload within a busy environment Professional but friendly attitude Able to use own initiative Ability to work as part of a team To be able to cope with pressure and deadlines whilst retaining accuracy and attention to detail. Ability to type - audio skills Knowledge of Data Protection Act 1984. Access to Health Records Act. Knowledge of the NHS Breast Screening Service computer system and be capable of solving problems. Special Circumstances
Able to travel to other sites and off site as necessary Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £23,615 a year per annum (pro rata for part time) Contract
Permanent Working pattern
Full-time, Part-time, Job share, Flexible working
#J-18808-Ljbffr
