Client Account Director

This is an exciting opportunity for someone who wants to develop their career in learning, consulting, and all things psychology at work with the chance to play a core part in an ambitious team. Reporting to the Global CEO, you will be working closely with other sales, customer success (delivery), and psychologists (solution) roles. This role would suit someone looking to work with an agile, responsive team with the freedom to innovate and feel the impact of their contribution every day.

Although some of your work will be growth of existing accounts, this is primarily a new business role focused on onboarding and growing new B2B clients. You will have access to some opportunities through our marketing activities and events, but it will largely be down to you to make new connections, attend client meetings, influence strategic stakeholders, and onboard new clients.

Success in this role opens many career opportunities as we grow, including the opportunity to grow a team helping the business achieve its growth objectives, whether growing a team or specializing your expertise in a particular solution/service area/sector or even the chance to operate in other regions around the world or lead new client services.

Day to day activities will include:

• Build a community of prospective clients through self-driven lead generation.
• Secure meetings with potential clients via proactive outbound activity (calls, emails, LinkedIn, events), including all levels of people/L&D/HR as well as senior leadership/executives.
• Meet with clients (face-to-face and virtual, UK and abroad) to understand their needs.
• Collaboratively co-design, pitch/present suggested solutions, working alongside consultants to broaden the scope of the solution.
• Proactively engage and influence multiple stakeholder relationships to move the deal through to close, overcoming objections and changes in needs.
• Negotiate contracts, including price, delivery schedules, and payment terms, sometimes navigating procurement and new supplier onboarding (with the help of the operations team).
• Oversee successful kick-off of programmes, working alongside consultants and the operations team to ensure above-average client satisfaction.
• Plan and lead the expansion/growth of client accounts, developing multiple opportunities within one client organization based on ongoing needs and requirements across the business.
• Proactively stay on top of industry business and people trends to engage senior audiences.
• Support marketing through social media engagement and suggestions for improved lead generation.
• Accurate recording and management of CRM data (HubSpot) reporting on sales against target regularly, including forecast and confidence levels of achieving monthly, quarterly, and annual objectives.
• Attend and contribute to internal team meetings to create a culture of learning and help the business continually improve, building strong relationships across all teams.

About you:

Knowledge (what you know):

• You have a track record of success with outbound sales strategies and onboarding new clients.
• You’re skilled at navigating complex B2B buying processes, building relationships with senior stakeholders, and working with procurement and finance teams.
• You understand the learning, people, culture, HR, and L&D industries—how they operate and what they buy.
• You are active and engaged with your target audience on LinkedIn.
• You have strong commercial awareness and can communicate effectively with senior executives as well as HR/L&D professionals.
• You’re experienced in using CRM platforms to manage leads, deals, and reports (HubSpot preferred, but not required).

Skills (what you can do):

• You can quickly engage/hook people in your communications.
• You quickly build strong rapport and communicate concisely with clarity on key points.
• You can listen deeply and ask good questions to uncover customer pain points.
• You can create good presentations and proposals.
• You organize your time to manage multiple client accounts and internal/external demands.
• You can nurture strong relationships and can challenge/influence senior stakeholders.
• You negotiate well and can balance relationship and commercial awareness.
• You build a collaborative, competitive, and fun team culture.

About Bailey & French:

Bailey & French is a global people solutions consultancy based in Brighton with a vision to humanize the world of work.

Unlike most consultancies, we don’t believe in lengthy assessment and diagnostic approaches, which are too costly and time-consuming for today’s world of work and focus too much on trying to fix people rather than creating environments where people can thrive.

Our award-winning, evidence-based, conversational, and human-centered approach is trusted by clients across public and private sectors globally, becoming known for our ability to help them respond quickly to change through a variety of off-the-shelf training programmes, physical products, and bespoke consulting solutions.

These clients include departments across the UK Civil Service, as well as strengths in professional/financial services, oil/energy, and technology.

In addition, this role will also give you:

• 28 days paid annual leave (plus an additional day for every year up to 5 years, & all UK Bank Holidays).
• Ongoing support with your professional development.
• A cash plan with Simply Health to spend on your health & wellbeing.
• Quarterly ‘rock star’ incentives for high achievers.
• Quarterly ‘Charity Champion’ events where we give back to our local charity community.
• Social Seagull team events.

Please apply here with a copy of your resume and cover letter.