Client Advisor – Hybrid

Client Advisor Location : Hybrid / Leicester office 2 days per week, LE19 1SU Salary : Competitive, DOE + Excellent Benefits! Contract Type : 12 month fixed term contract, Full Time What We Can Offer You : Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources! Why Do We Want You? We're looking for a detail-oriented Client Advisor to delight the customer with timely delivery of quality MS products. Specifically, you will be supporting the fulfilment of client products and services, and the production and delivery of other MS products. Please Note : Internally, this role is referred to as Marketing Services Advisor. Job Purpose, Tasks, and Responsibilities You will be responsible for: Handling design briefs from third-party stakeholders for new and upgrading of existing client websites. Delighting the customer in all aspects of the production and delivery of all other MS products. Dealing with technical queries on websites. Liaising with the editorial team and Accsys to create a content wireframe and approve it with the client. Supporting clients with website going live and addressing queries. Post social media product postings, create the renewal on a spreadsheet, and work with Social Pilot, Facebook, LinkedIn, and Twitter. Ensuring products are exactly to the clients' specifications. Excelling in customer delight through the timely delivery of MS products. Supporting the delivery of the TaxApp by ensuring it is live, applying updates, and ensuring content pull-throughs. Running digital data for the design team and suppress lists for marketing mailshot campaigns. Creating HTML and plain text files for monthly products. What's the Best Thing About This Role? You will be working in a fast-paced, forward-thinking team that has a passion for providing high customer service and strong client relationships. You'll also have the opportunity to collaborate with internal Marketing, Sales, and Design teams on products that you will be offering your clients. What's the Most Challenging Thing About This Role? This is a busy and fast-paced role, and you will need to be highly organized and able to prioritize with strong communication skills. You will be joining the team as they enter into a digital transformation, which will create new processes and ways of working for you to take onboard. What We're Looking For To be successful in this role, you must have the ability to: Gain knowledge of the MS products and the delivery methodology. Gain knowledge of the input requirements to support excellent product production on time, every time. Demonstrate strong time management skills. Be able to competently use Salesforce for reporting to monitor the progress of products. Be resilient as this role requires a lot of back and forth for client renewal of their MS products. To be successful in this role, it would be great if you have: Experience in the accounting industry. Experience in providing customer service and building client relationships. Knowledge of Salesforce. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. About Us Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we're dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organization driven by shared values and a culture of support and respect. Find What You're Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us to achieve more in your career, with mutual respect, support, and fair rewards. Click on “APPLY” today!

#J-18808-Ljbffr