Company Outline
Job Role:
Client Advisor Location:
Hybrid/Leicester office 2 days per week Salary:
Competitive Contract Type:
12 month fixed term contract, Full Time What We Can Offer You:
Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources! Why Do We Want You? We’re looking for a detail-oriented Marketing Services Administrator to delight the customer with timely delivery of quality MS products. Specifically, supporting in the fulfilment of client product and services, and the production and delivery of other MS products. Please note:
Internally this role is referred to as Marketing Services Advisor. Job purpose, tasks and responsibilities
You will be responsible for: Handling design briefs from third party stakeholders for new and upgrading of existing client websites. Delighting the customer in all aspects of the production and delivery of all other MS products. Dealing with technical queries on websites. Liaising with the editorial team and Accsys to create a content wireframe, approved with the client. Supporting clients with website going live and queries. Post social media product posting, create the renewal on a spreadsheet, work with Social Pilot, Facebook, LinkedIn, and Twitter. Ensuring products are exactly to the clients' specification. Excelling customer delight in the timely delivery of MS products. Support the delivery of the TaxApp. Ensure it is live, apply updates, ensure content pull-throughs. Run digital data for design team / Run suppress lists for marketing mailshot campaigns. Create HTML and plain text files for monthly products. What’s the Best Thing About This Role? You will be working in a fast-paced, forward-thinking team who have a passion for providing high customer service and strong client relationships. You’ll also have the opportunity to collaborate with internal Marketing, Sales, and Design teams on products that you will be offering your clients. What’s the Most Challenging Thing About This Role? This is a busy and fast-paced role, and you will need to be highly organized and be able to prioritize with strong communication skills. You will be joining the team as they enter into a digital transformation as a new system will be introduced, which, in turn, will create new processes and ways of working for you to take onboard. Essential and desirable capabilities
What We’re Looking For: To be successful in this role, you must have the ability to: Gain knowledge of the MS products and the delivery methodology. Gain knowledge of the input requirements to support excellent product production on time, every time. Demonstrate strong time management skills. Be able to competently use SalesForce for reporting to monitor the progress of products. Be resilient as this role requires a lot of back and forth for client renewal of their MS products. To be successful in this role, it would be great if you have: Experience in the accounting industry. Experience of providing customer service and building client relationships. Knowledge of Salesforce. We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. Before you go....
About Us: Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we’re dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organization driven by shared values and a culture of support and respect. Find What You’re Looking For: We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us to achieve more in your career, with mutual respect, support, and fair rewards. Click on “APPLY” today! The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position. *Please note that this role may remain advertised until an offer of employment has been made. #LI-Hybrid
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Job Role:
Client Advisor Location:
Hybrid/Leicester office 2 days per week Salary:
Competitive Contract Type:
12 month fixed term contract, Full Time What We Can Offer You:
Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources! Why Do We Want You? We’re looking for a detail-oriented Marketing Services Administrator to delight the customer with timely delivery of quality MS products. Specifically, supporting in the fulfilment of client product and services, and the production and delivery of other MS products. Please note:
Internally this role is referred to as Marketing Services Advisor. Job purpose, tasks and responsibilities
You will be responsible for: Handling design briefs from third party stakeholders for new and upgrading of existing client websites. Delighting the customer in all aspects of the production and delivery of all other MS products. Dealing with technical queries on websites. Liaising with the editorial team and Accsys to create a content wireframe, approved with the client. Supporting clients with website going live and queries. Post social media product posting, create the renewal on a spreadsheet, work with Social Pilot, Facebook, LinkedIn, and Twitter. Ensuring products are exactly to the clients' specification. Excelling customer delight in the timely delivery of MS products. Support the delivery of the TaxApp. Ensure it is live, apply updates, ensure content pull-throughs. Run digital data for design team / Run suppress lists for marketing mailshot campaigns. Create HTML and plain text files for monthly products. What’s the Best Thing About This Role? You will be working in a fast-paced, forward-thinking team who have a passion for providing high customer service and strong client relationships. You’ll also have the opportunity to collaborate with internal Marketing, Sales, and Design teams on products that you will be offering your clients. What’s the Most Challenging Thing About This Role? This is a busy and fast-paced role, and you will need to be highly organized and be able to prioritize with strong communication skills. You will be joining the team as they enter into a digital transformation as a new system will be introduced, which, in turn, will create new processes and ways of working for you to take onboard. Essential and desirable capabilities
What We’re Looking For: To be successful in this role, you must have the ability to: Gain knowledge of the MS products and the delivery methodology. Gain knowledge of the input requirements to support excellent product production on time, every time. Demonstrate strong time management skills. Be able to competently use SalesForce for reporting to monitor the progress of products. Be resilient as this role requires a lot of back and forth for client renewal of their MS products. To be successful in this role, it would be great if you have: Experience in the accounting industry. Experience of providing customer service and building client relationships. Knowledge of Salesforce. We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. Before you go....
About Us: Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we’re dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organization driven by shared values and a culture of support and respect. Find What You’re Looking For: We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us to achieve more in your career, with mutual respect, support, and fair rewards. Click on “APPLY” today! The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position. *Please note that this role may remain advertised until an offer of employment has been made. #LI-Hybrid
#J-18808-Ljbffr
