If you enjoy providing great service and working in a team, we have just the opportunity for you at our Borehamwood Practice to join the team as a Client Care Advisor / Veterinary Care Assistant.
What your typical day will look like:
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will ensure their absolute satisfaction, making them look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a Full-Time position working 5 days per week with a mixture of shift patterns.
The attributes required: You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive, and always focus on the clients’ needs. You bring enthusiasm and drive to your role, with a passion for service matched by your love of pets. You can handle various situations, from comforting a client with bad news about their pet to sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious, and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets, and always endeavor to make a difference.
Benefits: In return, we offer benefits such as a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
Location:
WD6 4PR
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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What your typical day will look like:
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will ensure their absolute satisfaction, making them look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a Full-Time position working 5 days per week with a mixture of shift patterns.
The attributes required: You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive, and always focus on the clients’ needs. You bring enthusiasm and drive to your role, with a passion for service matched by your love of pets. You can handle various situations, from comforting a client with bad news about their pet to sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious, and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets, and always endeavor to make a difference.
Benefits: In return, we offer benefits such as a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
Location:
WD6 4PR
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
#J-18808-Ljbffr
