We are looking for a friendly person to join our team as a full-time Client Care Representative in our busy, customer-focused veterinary practices based in Chesham and Amersham.
We are a thriving practice with an excellent reputation in our local community and pride ourselves on our impeccable customer care.
This role is fast-paced and fun with no working day the same, so we are looking for calm and committed individuals who enjoy a challenge and work well under pressure.
Main responsibilities of the role include but are not limited to:
Liaising with the clients and the clinical staff to provide 5-star customer care Meeting and greeting clients with professionalism Booking appointments and diary management Managing telephone and email enquiries Taking payment for services and products Managing cash and end of day banking Cleaning and preparing rooms for consultations Opening and closing the practice Who are we?
The Wheelhouse Veterinary Centre is owned by IVC Evidensia and led by our own in-house management team. We have had the privilege of caring for small animals in the local community for 60 years. All of our team members share the same passion to provide our clients and their pets with the best care and service possible. We are all animal lovers and pet owners who take great pride in treating pets as if they are our own. Working pattern
As we operate over four branches, successful candidates may be required to provide cover at alternative sites; therefore, access to your own vehicle and a full, clean driving license is essential. This is a full-time role covering 40 hours per week, inclusive of 1:4 Saturdays. The salary for this role is up to £23,878 depending on experience. In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.
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Liaising with the clients and the clinical staff to provide 5-star customer care Meeting and greeting clients with professionalism Booking appointments and diary management Managing telephone and email enquiries Taking payment for services and products Managing cash and end of day banking Cleaning and preparing rooms for consultations Opening and closing the practice Who are we?
The Wheelhouse Veterinary Centre is owned by IVC Evidensia and led by our own in-house management team. We have had the privilege of caring for small animals in the local community for 60 years. All of our team members share the same passion to provide our clients and their pets with the best care and service possible. We are all animal lovers and pet owners who take great pride in treating pets as if they are our own. Working pattern
As we operate over four branches, successful candidates may be required to provide cover at alternative sites; therefore, access to your own vehicle and a full, clean driving license is essential. This is a full-time role covering 40 hours per week, inclusive of 1:4 Saturdays. The salary for this role is up to £23,878 depending on experience. In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.
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