OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month. Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries. Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres.
Skills and Attributes
Telephone Skills CRM Experience Strong Attention to Detail Description
The Role In this role, you will be primarily responsible for data entry of client work-order requests as the main transactional requirement for clients into the group. This role will process client orders, update information in systems, and work with team members and managers to ensure that client work order input is accurate and completed within agreed service levels. This role is flexible with its working hours and would be great for someone looking to return to the workforce and/or looking for a part-time position. Key Performance Indicators
Client service level agreements – ensuring we consistently deliver. Accuracy Client satisfaction as measured in the annual client survey. Accountabilities
Consistently meet required key performance indicators. Actively monitor risks and foresee/identify potential problems and proactively identify solutions to address them in advance. Responsibilities
To process client orders, keying system transactions accurately and within the contracted service levels. To follow all group policies and standard operating procedures. To live the OASIS values, in particular, client obsession - ensuring effective communication and responsiveness to client requests. Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients. To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data. To identify risks/issues which create a barrier to great client care and highlight these to your manager. To continuously support all training and personal development to ensure that you maintain the highest standard of client care. Comply with all company policies and all relevant data protection legislation to ensure: o Our clients and team members’ sensitive and personal information is protected and processed in accordance with the law. o Our team members’ and clients’ rights under the legislation are fully protected. Adhere to all company policies and complete all mandatory training modules. Report any potential or actual security, environmental or health and safety incidents to your line manager and/or the OASIS Compliance team as soon as you become aware of them. Candidate Requirements
Experience of servicing written and telephone client order creation requests. Can communicate fluently in English. Experience of providing excellent client service. A strong attention to detail. Flexible and ability to operate to tight deadlines. A proactive mindset and professional manner. Demonstrate the ability to take ownership. Excellent all-round computer and software skills, ideally using a CRM e.g. Salesforce or Zendesk. The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment. The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment. OASIS is an equal opportunities employer. The Company confirms that our legitimate interests comply with GDPR and data protection. Agencies:
When we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers. Paid Time-Off for Vacation and Sick Days OASIS Group is an Equal Opportunity Employer
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Telephone Skills CRM Experience Strong Attention to Detail Description
The Role In this role, you will be primarily responsible for data entry of client work-order requests as the main transactional requirement for clients into the group. This role will process client orders, update information in systems, and work with team members and managers to ensure that client work order input is accurate and completed within agreed service levels. This role is flexible with its working hours and would be great for someone looking to return to the workforce and/or looking for a part-time position. Key Performance Indicators
Client service level agreements – ensuring we consistently deliver. Accuracy Client satisfaction as measured in the annual client survey. Accountabilities
Consistently meet required key performance indicators. Actively monitor risks and foresee/identify potential problems and proactively identify solutions to address them in advance. Responsibilities
To process client orders, keying system transactions accurately and within the contracted service levels. To follow all group policies and standard operating procedures. To live the OASIS values, in particular, client obsession - ensuring effective communication and responsiveness to client requests. Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients. To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data. To identify risks/issues which create a barrier to great client care and highlight these to your manager. To continuously support all training and personal development to ensure that you maintain the highest standard of client care. Comply with all company policies and all relevant data protection legislation to ensure: o Our clients and team members’ sensitive and personal information is protected and processed in accordance with the law. o Our team members’ and clients’ rights under the legislation are fully protected. Adhere to all company policies and complete all mandatory training modules. Report any potential or actual security, environmental or health and safety incidents to your line manager and/or the OASIS Compliance team as soon as you become aware of them. Candidate Requirements
Experience of servicing written and telephone client order creation requests. Can communicate fluently in English. Experience of providing excellent client service. A strong attention to detail. Flexible and ability to operate to tight deadlines. A proactive mindset and professional manner. Demonstrate the ability to take ownership. Excellent all-round computer and software skills, ideally using a CRM e.g. Salesforce or Zendesk. The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment. The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment. OASIS is an equal opportunities employer. The Company confirms that our legitimate interests comply with GDPR and data protection. Agencies:
When we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers. Paid Time-Off for Vacation and Sick Days OASIS Group is an Equal Opportunity Employer
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