Client Director – Outdoor Specialist

The company was founded in 2012 with an ambition to create an independent global Out of Home agency providing uncompromised advice and delivery for their clients. The Out of Home sector is going through transformational change fuelled by investment, digital and data. Their mission is to help clients get the best out of this environment. THE ROLE Being the gatekeeper and servicing clients through implementational planning, being client-facing and working with relevant teams to deliver the best possible outcome for clients. Managing workloads, understanding, and communicating the company's initiatives, having good industry knowledge, working across relevant client accounts and supporting the team are all key aspects of this role. RESPONSIBILITIES AND RELATIONSHIPS Be responsible for the day-to-day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business. Have a thorough understanding of the strategy & objectives of your main accounts. Ensure you and your team are delivering on all elements of client service charters and general client servicing. Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues. Analyse and attend all client audit meetings (in conjunction with Business Director/Head of). Work with Business Director/Head of to set individual client KPIs and ensure they are met. Develop and manage relationships with agency, client and media owner contacts. Help to manage and host internal training sessions. Be responsible for the first stage interview process for recruiting Client Executives and Client Managers. Conduct annual appraisals of Client Executives and Client Managers (in conjunction with Business Director/Head of where applicable). Review performance of Client Executives and Client Managers on a regular basis. KEY SUCCESS FACTORS Behaviours/Skills/Knowledge/Personal Attributes: Organisational planning People management Strategic capability Commercially aware Solution finding Industry knowledge Able to work as part of a team Organised Enthusiast and driven Multi-Tasking alongside exceptional attention to detail Qualifications and Experience: UK OOH planning experience and/or extensive Comms planning experience – working on clients that spend significantly in OOH. Experience of working in data focused roles. Microsoft Office, in particular Excel. First class relationship management skills with the ability to communicate across all levels both internally and externally. Strong commercial acumen with the confidence to apply this within your work. Ability to manage people and motivate them to bring out their full potential.

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