Job Description
Client Enablement Specialist II
Full-time, permanent
London or Sheffield
About us:
Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.
Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the role: Reporting to the Client Enablement Manager on our Client Enablement Team, the Client Enablement Specialist will provide vital support to various corporate functions and play an important role in assisting the Team (based in Matawan, New Jersey, USA) with managing client service teams and ensuring efficient and effective interactions with the firm’s new and existing clients.
The responsibilities of the Client Enablement Specialist will include the following:
Participate on implementation calls and partner with Director and Team leads on assigned New Client Onboardings
Act as the main point of contact in the region for requirements or functional-related process questions for client and legal team stakeholders
Schedule recurring implementation meetings (including the Director and assigned leads) with both internal and external clients
Lead the elicitation and documentation of detailed onboarding process requirements
Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinating timing, and managing
Assist Managers and leads with resolving day-to-day related questions
Assist Director with new client onboarding presentations for in-person client meetings
Provide timely, accurate, and efficient guidance for new client initiations of case requests in our system
Develop and update an initiations manual/cheat sheet for each client according to defined procedure
Assist with client implementations, collaborating with various internal teams, such as IT, client services, finance, etc.
Assist legal teams with off-boarding of clients
Update and modify data in our client onboarding library
Create Ad-hoc reports for internal and external customers
Analyse, report, and provide solutions to process errors
Communicate discrepancies and coordinate process needs with profile clients
Ensure smooth client onboarding procedures
Assist with process documentation and process improvement initiatives
Conduct in-depth research of current client information as needed
Assist with system improvements, project implementations, and ad hoc projects as needed
About you:
The successful candidate will have previous experience in immigration and, ideally, within a related role.
You will have excellent organisation and client enablement skills and the ability to multi-task in a fast-paced role with competing demands.
Also required:
Strong communication and writing skills
Familiarity with writing business protocols
Advanced MS Office including Word, Excel, PowerPoint, and Visio
Experience with process mapping in Microsoft Visio preferred
Must possess strong organisational and data entry skills
Bachelor’s degree in Business or business related field preferred
Fragomen in the UK:
Our UK team is made up of over 700 people working across two offices, based in London and Sheffield. Both offices are centrally located in their respective cities, with the Sheffield office having the added bonus of free on-site parking. Our people work collaboratively and dynamically in a positive environment, with over 20 different languages being spoken.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
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Client Enablement Specialist II
Full-time, permanent
London or Sheffield
About us:
Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.
Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the role: Reporting to the Client Enablement Manager on our Client Enablement Team, the Client Enablement Specialist will provide vital support to various corporate functions and play an important role in assisting the Team (based in Matawan, New Jersey, USA) with managing client service teams and ensuring efficient and effective interactions with the firm’s new and existing clients.
The responsibilities of the Client Enablement Specialist will include the following:
Participate on implementation calls and partner with Director and Team leads on assigned New Client Onboardings
Act as the main point of contact in the region for requirements or functional-related process questions for client and legal team stakeholders
Schedule recurring implementation meetings (including the Director and assigned leads) with both internal and external clients
Lead the elicitation and documentation of detailed onboarding process requirements
Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinating timing, and managing
Assist Managers and leads with resolving day-to-day related questions
Assist Director with new client onboarding presentations for in-person client meetings
Provide timely, accurate, and efficient guidance for new client initiations of case requests in our system
Develop and update an initiations manual/cheat sheet for each client according to defined procedure
Assist with client implementations, collaborating with various internal teams, such as IT, client services, finance, etc.
Assist legal teams with off-boarding of clients
Update and modify data in our client onboarding library
Create Ad-hoc reports for internal and external customers
Analyse, report, and provide solutions to process errors
Communicate discrepancies and coordinate process needs with profile clients
Ensure smooth client onboarding procedures
Assist with process documentation and process improvement initiatives
Conduct in-depth research of current client information as needed
Assist with system improvements, project implementations, and ad hoc projects as needed
About you:
The successful candidate will have previous experience in immigration and, ideally, within a related role.
You will have excellent organisation and client enablement skills and the ability to multi-task in a fast-paced role with competing demands.
Also required:
Strong communication and writing skills
Familiarity with writing business protocols
Advanced MS Office including Word, Excel, PowerPoint, and Visio
Experience with process mapping in Microsoft Visio preferred
Must possess strong organisational and data entry skills
Bachelor’s degree in Business or business related field preferred
Fragomen in the UK:
Our UK team is made up of over 700 people working across two offices, based in London and Sheffield. Both offices are centrally located in their respective cities, with the Sheffield office having the added bonus of free on-site parking. Our people work collaboratively and dynamically in a positive environment, with over 20 different languages being spoken.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
#J-18808-Ljbffr
