Flexible workspace solutions provider requires an experienced Client Experience Manager to join their team on a 1-year contract. Salary up to £45,000 plus fantastic benefits including company bonus, 25 days holiday, your birthday off, and an enhanced occupational healthcare package!
The Client Experience Manager will lead and manage your team in hosting an outstanding client experience, driving first and lasting impressions and setting the highest quality industry-led standards in your building. You are responsible for overall client retention & occupancy, achieving the EBITDA through P&L management, delivering targeted revenue, and office sales.
You will need to be a confident and engaging individual creating an environment where hospitality is key. It is essential that you have strong relationships with stakeholders, providing positive experiences for all clients, guests, suppliers, agents and brokers, visitors, colleagues, and Head office support teams.
What will you bring:
Enthusiasm and pride to deliver all things dedicated to drive and evolve outstanding CX. A range of experience successfully leading and developing a team. The kind of skills needed to build and maintain positive relationships with all stakeholders and network with the wider teams within the business. A positive attitude that can easily adapt to an ever-changing environment. The ability to flex your style to different personalities, at various levels of seniority. A strong presence, credibility, and gravitas to confidently own the negotiation skills needed with clients. Diverse experience working in B2B and B2C, with a passion to succeed. Openness to receive feedback with coaching that challenges the status quo to develop your potential performance.
We look forward to seeing your CV for an opportunity to interview for this amazing company.
#J-18808-Ljbffr
The Client Experience Manager will lead and manage your team in hosting an outstanding client experience, driving first and lasting impressions and setting the highest quality industry-led standards in your building. You are responsible for overall client retention & occupancy, achieving the EBITDA through P&L management, delivering targeted revenue, and office sales.
You will need to be a confident and engaging individual creating an environment where hospitality is key. It is essential that you have strong relationships with stakeholders, providing positive experiences for all clients, guests, suppliers, agents and brokers, visitors, colleagues, and Head office support teams.
What will you bring:
Enthusiasm and pride to deliver all things dedicated to drive and evolve outstanding CX. A range of experience successfully leading and developing a team. The kind of skills needed to build and maintain positive relationships with all stakeholders and network with the wider teams within the business. A positive attitude that can easily adapt to an ever-changing environment. The ability to flex your style to different personalities, at various levels of seniority. A strong presence, credibility, and gravitas to confidently own the negotiation skills needed with clients. Diverse experience working in B2B and B2C, with a passion to succeed. Openness to receive feedback with coaching that challenges the status quo to develop your potential performance.
We look forward to seeing your CV for an opportunity to interview for this amazing company.
#J-18808-Ljbffr
