Everyone deserves access to justice. That’s why, at DLG Legal Services, we’ve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance, personal injury, and property claims to contract and insurance disputes, keeping our customers at the heart of everything we do.
We are now hiring for a
Client Liaison Advisor
to join our
Bromley and Leeds
based
Legal Services
team, on a
permanent full-time
basis. What you will be doing:
You will act as the first point of contact for all customer related queries prior to the client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer-focused nature of our business. Other duties include: Initial contact with the client referral Converting client and passenger referral into a customer Providing clear and accurate information in a user-friendly manner Completing telephone Q&A with client Proactively handling the client’s expectations Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude Active listening and communication style Highly professional manner Reflect the brand image and customer-focused ethos Instructing the treatment provider Achieving KPI targets What we are looking for:
The nature of this role is very fast-paced - you need to be able to handle the pressure well. Other skills are: Excellent telephone manner and a passion for customer service Experience of working in a
sales call centre environment
is preferable Ability to work as a member of a team Excellent attention to detail Must be able to use own initiative and prioritise Flexibility in work content Location:
Bromley (BR1 1DP) and Leeds (LS1 4AZ) Working hours:
35 hours a week (Monday-Friday) Contract:
Permanent Home Working:
Hybrid model (2 days in the office per week) What we will give you:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work-life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits. We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them: 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too? Be Yourself Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to
Be Yourself.
We want to see your authentic self by hearing your unique voice and genuine experiences.
#J-18808-Ljbffr
Client Liaison Advisor
to join our
Bromley and Leeds
based
Legal Services
team, on a
permanent full-time
basis. What you will be doing:
You will act as the first point of contact for all customer related queries prior to the client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer-focused nature of our business. Other duties include: Initial contact with the client referral Converting client and passenger referral into a customer Providing clear and accurate information in a user-friendly manner Completing telephone Q&A with client Proactively handling the client’s expectations Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude Active listening and communication style Highly professional manner Reflect the brand image and customer-focused ethos Instructing the treatment provider Achieving KPI targets What we are looking for:
The nature of this role is very fast-paced - you need to be able to handle the pressure well. Other skills are: Excellent telephone manner and a passion for customer service Experience of working in a
sales call centre environment
is preferable Ability to work as a member of a team Excellent attention to detail Must be able to use own initiative and prioritise Flexibility in work content Location:
Bromley (BR1 1DP) and Leeds (LS1 4AZ) Working hours:
35 hours a week (Monday-Friday) Contract:
Permanent Home Working:
Hybrid model (2 days in the office per week) What we will give you:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work-life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits. We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them: 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too? Be Yourself Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to
Be Yourself.
We want to see your authentic self by hearing your unique voice and genuine experiences.
#J-18808-Ljbffr
