About Us
Everyone deserves access to justice. That’s why, at DLG Legal Services, we’ve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance, personal injury, and property claims to contract and insurance disputes, keeping our customers at the heart of everything we do.
We are now hiring for a
Client Liaison Advisor
to join our Legal Services team at our
Bromley
offices on a
15 Month Fixed Term Contract
basis. What you will be doing: Acting as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Ensuring that all dealings and interactions reflect the professional and customer-focused nature of our business. Initial contact with the client referral. Converting client and passenger referral into a customer. Providing clear and accurate information in a user-friendly manner. Completing telephone Q&A with clients. Proactively handling the client’s expectations. Using clear and plain explanations and terms, with a friendly, empathetic, and reassuring attitude. Active listening and communication style. Maintaining a highly professional manner. Reflecting the brand image and customer-focused ethos. Instructing the treatment provider. Achieving KPI targets. What we are looking for: Excellent telephone manner and a passion for customer service. Experience of working in a
sales call centre environment
is preferable. Ability to work as a member of a team. Excellent attention to detail. Must be able to use own initiative and prioritise. Flexibility in work content. Location:
Bromley Working hours:
35 hours a week (Monday - Friday) Contract:
15 Months FTC Home Working:
Hybrid model (2 days in the office per week) What we will give you: We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this, we also offer a generous benefits package including family and work-life balance focused options such as fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family, as well as a range of other optional benefits. Benefits: 9% Private Pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Life at Direct Line Group: Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
#J-18808-Ljbffr
Client Liaison Advisor
to join our Legal Services team at our
Bromley
offices on a
15 Month Fixed Term Contract
basis. What you will be doing: Acting as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Ensuring that all dealings and interactions reflect the professional and customer-focused nature of our business. Initial contact with the client referral. Converting client and passenger referral into a customer. Providing clear and accurate information in a user-friendly manner. Completing telephone Q&A with clients. Proactively handling the client’s expectations. Using clear and plain explanations and terms, with a friendly, empathetic, and reassuring attitude. Active listening and communication style. Maintaining a highly professional manner. Reflecting the brand image and customer-focused ethos. Instructing the treatment provider. Achieving KPI targets. What we are looking for: Excellent telephone manner and a passion for customer service. Experience of working in a
sales call centre environment
is preferable. Ability to work as a member of a team. Excellent attention to detail. Must be able to use own initiative and prioritise. Flexibility in work content. Location:
Bromley Working hours:
35 hours a week (Monday - Friday) Contract:
15 Months FTC Home Working:
Hybrid model (2 days in the office per week) What we will give you: We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this, we also offer a generous benefits package including family and work-life balance focused options such as fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family, as well as a range of other optional benefits. Benefits: 9% Private Pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Life at Direct Line Group: Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
#J-18808-Ljbffr
