Client Listening Manager

All AU Location - Full Time - Hybrid - Manager Coordinate and execute client listening & feedback programs and projects Be the key contact point for one firm client listening to queries Be an advocate for the ‘voice of the client’ and the client experience in each project and interaction Flexible work options - work smarter in a way that suits your lifestyle About The Role Our Client Listening team within Clients and Markets are looking for a Client Listening Manager to join our vast community of solvers. The client listening team brings our purpose to life by coordinating and executing one firm aligned client listening & feedback programs and projects. What you will bring to the role : Experience in driving behavioural and firmwide change Strong reporting and data analytics skills with focus on critical thinking and identification of tangible and actionable insights High level client service skills with an ability to engage in client conversations over the phone and face to face Can-do proactive attitude, looking for opportunities to go above and beyond for our external clients Excellent verbal and written communication skills, with the ability to influence others Strong digital knowledge and skills across reporting & insights platforms, including Salesforce, Power BI Ability to build strong relationships across the firm, and influence Your impact will be demonstrated through : Supporting the execution of our Client Listening strategy by developing and managing one firm aligned client listening program approach, training and education with a focus on embedding practical behavioral change Embedding client listening and experience frameworks across the firm to drive client advocacy and improve client satisfaction Coordinating client conversations including arranging and supporting PDR conversations and providing quality notes recorded in Salesforce and deep dive on insight Reporting by tracking / measuring actual performance against expectations and compiling themes and meaningful insights for leadership Supporting the broader Client Listening team on projects that foster continuous improvement of the client experience Working across the Clients & Markets team, building strong relationships and leveraging key skills with other teams across the firm and working on wider projects as required Acting as the first contact point for the one firm aligned client listening queries and reporting requests More About You Experience in driving behavioural and firmwide change Can-do proactive attitude, looking for opportunities to go above and beyond for our external clients Ability to build strong relationships across the firm, and influence About PwC At PwC, we are a human-led, tech-powered community of solvers. We approach problems with curiosity, collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and not-for-profit organisations. Together, we strive to make a positive impact and drive meaningful change. That’s where our people come in. Whether you’re just beginning your career or have plenty of experience under your belt, we believe your unique perspective can help us to deliver valued insights that make a real impact. Here, you’ll be surrounded by peers who have your back and leaders who support you, in an environment that encourages continuous learning and growth. Flexible working arrangements for how, where and when you work, ensuring you thrive while delivering top results for your team and clients More opportunities to connect with loved ones, with the ability to work up to four weeks from anywhere in Australia and select international locations Health and lifestyle perks like a wellness credit and discounted memberships Gender inclusive 26 weeks paid parental leave World-class development opportunities to accelerate your career Strong mentors, meaningful work and plenty of networking opportunities Dress for your day so you can feel confident and comfortable for whatever your day has in store for you Our commitment to diversity and inclusion We empower our people to use their creativity, authenticity and human differences to be champions of change and challenge our thinking. At PwC, we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish, it must be nurtured in an inclusive environment. That's why we are committed to fostering a workplace where everyone feels valued to thrive. PwC is committed to making our recruitment processes inclusive, so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. Pat Castro is the Recruitment Manager for the role. As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all. 596464WD

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