Salary: Competitive salary plus benefits
Job type: Full-time
Closing Date: 07/02/2025
Client Manager
We are seeking a highly motivated and experienced Client Manager to join the Team with at least one day per week based at our site Winsford. Reporting to the Head of Client Relationships, you will be responsible for providing exceptional service and support to a portfolio of clients, driving client satisfaction, and maintaining long term relationships that drive profit and growth for our business and clients alike. Key Areas of Responsibility:
Client Management & Services
Build and maintain positive working relationships with both new and current clients. Identifying growth opportunities within existing relationships. Conduct competitor analysis to determine opportunities and threats. Develop a relevant industry network and represent the business at industry, business, and client events. Be the point of escalation for service, dissatisfaction, and complaint decisions. Ensure both the Company and Clients adhere to contract terms. Collaborate with all internal departments to successfully meet customer and client needs. Cross-sell other elements of the SYNETIQ business through current relationships and possible opportunities. Assist with finance reviews including debt management and the resolution of problem payments. Review KPIs and MIs to assess service health and identify areas for improvement. Hold regular review meetings with clients, understanding the client’s business objectives. Develop strategies to maximize client satisfaction and retention. Here’s what you bring:
Strong communicator and highly experienced in building and maintaining trusted relationships. Able to build an excellent rapport with our valued clients. Fleet (motor/insurance) insight. Good knowledge of both Frontier and Vista. Knowledge on processing fines – who we are legally allowed to provide information to and what information we have to redact. Broad knowledge of motor vehicles. What we offer:
Competitive basic salary and 33 days holiday (including Bank Holidays). Day shift, Monday to Friday. Ongoing training and professional development. Uniform and PPE provided. Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits). Electric vehicle salary sacrifice scheme. TELUS Health. Discounted parts and non-auction vehicles. Employee discount on Vodaphone. Paid day to volunteer for a charity of your choice. Pension plan with 3.5% employer contribution. Free onsite parking subject to availability. This role is subject to a satisfactory DBS, Finance, Right to work, and reference checks. Who are we?
SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the leading integrated salvage, dismantling, and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven, and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance, and provide a positive experience. SYNETIQ is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by the internal Recruitment Team.
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We are seeking a highly motivated and experienced Client Manager to join the Team with at least one day per week based at our site Winsford. Reporting to the Head of Client Relationships, you will be responsible for providing exceptional service and support to a portfolio of clients, driving client satisfaction, and maintaining long term relationships that drive profit and growth for our business and clients alike. Key Areas of Responsibility:
Client Management & Services
Build and maintain positive working relationships with both new and current clients. Identifying growth opportunities within existing relationships. Conduct competitor analysis to determine opportunities and threats. Develop a relevant industry network and represent the business at industry, business, and client events. Be the point of escalation for service, dissatisfaction, and complaint decisions. Ensure both the Company and Clients adhere to contract terms. Collaborate with all internal departments to successfully meet customer and client needs. Cross-sell other elements of the SYNETIQ business through current relationships and possible opportunities. Assist with finance reviews including debt management and the resolution of problem payments. Review KPIs and MIs to assess service health and identify areas for improvement. Hold regular review meetings with clients, understanding the client’s business objectives. Develop strategies to maximize client satisfaction and retention. Here’s what you bring:
Strong communicator and highly experienced in building and maintaining trusted relationships. Able to build an excellent rapport with our valued clients. Fleet (motor/insurance) insight. Good knowledge of both Frontier and Vista. Knowledge on processing fines – who we are legally allowed to provide information to and what information we have to redact. Broad knowledge of motor vehicles. What we offer:
Competitive basic salary and 33 days holiday (including Bank Holidays). Day shift, Monday to Friday. Ongoing training and professional development. Uniform and PPE provided. Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits). Electric vehicle salary sacrifice scheme. TELUS Health. Discounted parts and non-auction vehicles. Employee discount on Vodaphone. Paid day to volunteer for a charity of your choice. Pension plan with 3.5% employer contribution. Free onsite parking subject to availability. This role is subject to a satisfactory DBS, Finance, Right to work, and reference checks. Who are we?
SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the leading integrated salvage, dismantling, and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven, and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance, and provide a positive experience. SYNETIQ is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by the internal Recruitment Team.
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