Client Operations Analyst

At Digilytics, we build and deliver easy to use AI products to the secured lending and consumer industry sectors. In an ever-crowded world of clever technology solutions looking for a problem to solve, our solutions start with a keen understanding of what creates and what destroys value in our clients’ business. Founded by Arindom Basu, the leadership of Digilytics is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, the Digilytics leadership is focused on building a values-first firm that will stand the test of time. We are currently focussed on developing a product, Revel FS, to revolutionise loan origination for mortgages and secured lending. The leadership strongly believes in the ethos of enabling intelligence across the organization. Digiliytics AI is headquartered in London, with presence across India. About the role We are looking for a Client Operations Analyst (Data Entry), who has the aspirations and appetite for working in a start-up environment to make a significant contribution to our DigilyticsTM platform and solutions. Responsibilities Manage resubmissions and exception processing for AI output of uploaded documents. Review data for validation errors, missing or misclassified pages or incorrectly extracted information and resolve discrepancies. Perform reconciliation of various amounts captured from reviewed documents to ensure high accuracy. Understand model outputs and escalate any discrepancies observed in the process. Ensure accuracy metrics are maintained for exception processing before submission to client environment and transactional systems. Manage post Go-Live client activities like monthly exception reports, incident reports, error tracking reports, client requests, etc. Ability to drive issues to closure through interaction with a wide variety of stakeholders. Ensure all exception processing tickets meet SLA targets for resolution, escalation, documentation & completion. Implement exception handling processes within the organization. Team player who is ready to contribute, lead and own elements of troubleshooting and problem resolution. Document troubleshooting and problem resolution steps, and determine the best course of action. Ability to learn and adapt to new technologies based on organization needs. Must Haves: Strong communication and analysis skills. Discipline and strong operations focus. Good working knowledge of MS Office tools. Exposure to different support processes and tools. Clear understanding of SLA and SLA process implementation. Knowledge & Experience Operations support experience, working directly with different end-user customers. Willingness to work in 24/7 shifts. Experience of mortgage and lending operational processes. Knowledge of data annotation, data classification, data extraction, and human-in-the-loop processes. Education Background GCSE / A-levels. Graduate Degree. Location : Slough or Maidenhead. Seniority level

Entry level Employment type

Full-time Job function

Management and Manufacturing Industries: IT Services and IT Consulting

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