Client Relations Advisor, STR – London

Client Relations Advisor, STR - London Job Description OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. DESCRIPTION The Client Relations Advisor is responsible for creating a positive experience for clients while supporting the Sales Organization from an operational standpoint. This is achieved by ensuring clients are properly setup post-sale and providing mid-contract support and account analysis. RESPONSIBILITIES Facilitate transition of client’s main point of contact from Sales Executive to Client Relations Advisor by implementing structured onboarding and post-sale servicing process in a timely manner. Build and maintain relationships with clients within assigned regions, addressing needs and concerns in a timely manner and ensuring client retention and facilitating engagement. Maintain consistent communication with clients to ensure the accuracy of portfolios, validate data deliverables, and assess overall usage. Proactively engage with clients to enhance data completeness and identify opportunities for automation where applicable. Analyse data to understand potentially complex issues and communicate with other internal teams and clients directly to resolve. Work closely with business teams (Sales, Client Product Support, Data Operations, Hospitality Research, Finance, and others as needed) for seamless product and service experience and internal process improvement. Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution. Be a Subject Matter Expert on CoStar’s & STR’s products and services to enhance the client experience and resolve client questions or concerns in a timely manner. Create and maintain accurate records regarding customer interactions. Provide training to CoStar & STR customers, which may include product overviews, methodology reviews, and website usage. Keep managers informed of client feedback received and how to best take action for better future outcomes. QUALIFICATIONS Bachelor’s degree or equivalent experience. Demonstrable experience in a customer facing role addressing complex issues and providing excellent customer service and support. Demonstrated proficiency using the Microsoft Office suite of applications (Excel, Outlook, and Word). Strong problem-solving and conflict negotiation skills. Prior experience working at a hotel property or in a hotel related corporate environment. Experience working with a CRM system, preferably Salesforce and/or HelpDesk ticketing system. Ability to work in multiple systems simultaneously. Ability to multi-task in a fast-paced environment while prioritizing your workload. WHAT’S IN IT FOR YOU: Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and BluFin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches and much more! At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry. #LI-SC3 CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

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