Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world!
Lightning Source UK Ltd , an Ingram Content Group company, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.
Job Description
To take responsibility for being the key point of contact for client publishers, the number of clients depending on the size & requirements of individual clients. To deliver services to clients and customers working with your team, department colleagues, and other colleagues. Main Duties To respond appropriately and swiftly to routine admin requests, enquiries, problems, and special requests from clients, escalating these to managers where appropriate. To proactively engage in dialogue with clients (and customers where appropriate) about their businesses and requirements. Participate with other departments in the process of setting up new clients into our systems and familiarising them with our services. To ensure service level agreements with clients are adhered to and where possible improved upon. To ensure accurate and timely input of data and responses to communications. To maintain company databases such as the intranet and procedures/information spreadsheets. To act as an advocate within Ingram for the service needs and expectations of clients and customers. Communicate clearly and positively with other departments and colleagues within Ingram about customer and client needs and expectations. To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers. To participate in Quality Control feedback to other departments in the Company. To maintain clear records of meetings & communications with clients in appropriate locations. To undertake and deliver projects as specified by your team leader and Managers. To undergo continuous personal and professional development to ensure you are equipped with the knowledge and skills necessary to provide services to our clients. To undergo ongoing training in the use of Ingram systems and to train to use new features of our systems as they are developed. Qualifications Requirements of Role & Personal Attributes Good, clear written communication skills including professional management of email. A professional telephone manner and skills. Availability to attend meetings with clients and customers face to face and by teleconference. Prepared to travel to business premises offsite (for example, customer premises, client offices, book fairs, etc.) if requested (which may involve overnight stays away from home). Display positive, cheerful, and proactive behaviours at work and when representing the company. Good problem-solving skills. Calm under pressure. Actively participate in, contribute to, and record internal and external meetings as required. Ensure actions arising from meetings are promptly followed up. Display a flexible attitude to your workload and team colleagues. Additional Information Life Assurance. Company Pension Scheme. Company Sick Pay Scheme. Continuous Professional Development and Training Opportunities.
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To take responsibility for being the key point of contact for client publishers, the number of clients depending on the size & requirements of individual clients. To deliver services to clients and customers working with your team, department colleagues, and other colleagues. Main Duties To respond appropriately and swiftly to routine admin requests, enquiries, problems, and special requests from clients, escalating these to managers where appropriate. To proactively engage in dialogue with clients (and customers where appropriate) about their businesses and requirements. Participate with other departments in the process of setting up new clients into our systems and familiarising them with our services. To ensure service level agreements with clients are adhered to and where possible improved upon. To ensure accurate and timely input of data and responses to communications. To maintain company databases such as the intranet and procedures/information spreadsheets. To act as an advocate within Ingram for the service needs and expectations of clients and customers. Communicate clearly and positively with other departments and colleagues within Ingram about customer and client needs and expectations. To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers. To participate in Quality Control feedback to other departments in the Company. To maintain clear records of meetings & communications with clients in appropriate locations. To undertake and deliver projects as specified by your team leader and Managers. To undergo continuous personal and professional development to ensure you are equipped with the knowledge and skills necessary to provide services to our clients. To undergo ongoing training in the use of Ingram systems and to train to use new features of our systems as they are developed. Qualifications Requirements of Role & Personal Attributes Good, clear written communication skills including professional management of email. A professional telephone manner and skills. Availability to attend meetings with clients and customers face to face and by teleconference. Prepared to travel to business premises offsite (for example, customer premises, client offices, book fairs, etc.) if requested (which may involve overnight stays away from home). Display positive, cheerful, and proactive behaviours at work and when representing the company. Good problem-solving skills. Calm under pressure. Actively participate in, contribute to, and record internal and external meetings as required. Ensure actions arising from meetings are promptly followed up. Display a flexible attitude to your workload and team colleagues. Additional Information Life Assurance. Company Pension Scheme. Company Sick Pay Scheme. Continuous Professional Development and Training Opportunities.
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