Does building rapport with people come naturally and easy for you? Do you have a passion for finding solutions and achieving targets?
Impact Futures and The Childcare Company have an exciting opportunity to join our Relationships team as Client Relationship Executive. This is an office-based position in Birmingham and may require some travel. You must have access to a vehicle and a clean driving licence.
The Role
As a Client Relationship Executive, you will bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your client stakeholders. You will use your own initiative and a proactive approach to providing outstanding customer service. This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as a trusted provider for apprenticeships and commercial training across a large volume of accounts, underpinned by your sector knowledge, ambition, and the marketing strategies adopted by the business. The role requires a candidate who is driven, solution-focused, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment while setting goals and achieving high results. Responsibilities
Being responsible for providing an exceptional customer experience to a high volume of small-sized accounts. You will be the main point of contact for your portfolio of clients. Planning and providing quarterly learner progression reports, clearly identifying areas for attention and other key information. Reporting directly to the Head of Client Relationships. You will be responsible for bringing any account difficulty to the attention of your line manager. You will attend performance meetings, appraisals, and any mandatory meetings as requested. Compliant handling, full communication between all parties, and documented in line with the Company complaints policy and procedure. Having a good commercial awareness of the training and education sector, including funding streams and apprenticeship standards. Taking full ownership for your own CPD. You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment with a strong focus on people and culture. The Benefits
Bonus scheme 25 days holiday plus public and bank holidays 3 additional days of paid leave for Christmas Shut down Volunteer day Enhanced Sick Pay BUPA Healthcare Cashback plan Enhanced Maternity paid leave Enhanced Paternity paid leave Grandparent paid leave Bereavement paid leave Life Assurance Refer a friend bonus Birthday day off 3% pension contribution using NEST Shopping discount & cash back platform Employee Financial Wellbeing support Buy an additional 5 days annual leave TOTUM Pro student discount card Employee Assistance Helpline Company events and social gatherings Appreciation gifts About You
Successful and proven background in relationship building, ideally with sales and/or account management experience Exceptional communication skills Organised and proactive Driven and solution-focused Overall sound educational background Basic IT knowledge (including all Microsoft packages) About Us
Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications. Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our operational evolution to ensure our learners receive an outstanding learning journey. We are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of race, disability, religion/belief, sexual orientation, or age. We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required for this role.
#J-18808-Ljbffr
As a Client Relationship Executive, you will bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your client stakeholders. You will use your own initiative and a proactive approach to providing outstanding customer service. This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as a trusted provider for apprenticeships and commercial training across a large volume of accounts, underpinned by your sector knowledge, ambition, and the marketing strategies adopted by the business. The role requires a candidate who is driven, solution-focused, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment while setting goals and achieving high results. Responsibilities
Being responsible for providing an exceptional customer experience to a high volume of small-sized accounts. You will be the main point of contact for your portfolio of clients. Planning and providing quarterly learner progression reports, clearly identifying areas for attention and other key information. Reporting directly to the Head of Client Relationships. You will be responsible for bringing any account difficulty to the attention of your line manager. You will attend performance meetings, appraisals, and any mandatory meetings as requested. Compliant handling, full communication between all parties, and documented in line with the Company complaints policy and procedure. Having a good commercial awareness of the training and education sector, including funding streams and apprenticeship standards. Taking full ownership for your own CPD. You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment with a strong focus on people and culture. The Benefits
Bonus scheme 25 days holiday plus public and bank holidays 3 additional days of paid leave for Christmas Shut down Volunteer day Enhanced Sick Pay BUPA Healthcare Cashback plan Enhanced Maternity paid leave Enhanced Paternity paid leave Grandparent paid leave Bereavement paid leave Life Assurance Refer a friend bonus Birthday day off 3% pension contribution using NEST Shopping discount & cash back platform Employee Financial Wellbeing support Buy an additional 5 days annual leave TOTUM Pro student discount card Employee Assistance Helpline Company events and social gatherings Appreciation gifts About You
Successful and proven background in relationship building, ideally with sales and/or account management experience Exceptional communication skills Organised and proactive Driven and solution-focused Overall sound educational background Basic IT knowledge (including all Microsoft packages) About Us
Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications. Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our operational evolution to ensure our learners receive an outstanding learning journey. We are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of race, disability, religion/belief, sexual orientation, or age. We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required for this role.
#J-18808-Ljbffr
