Client Relationship Executive – Hybrid

Client Relationship Executive - Hybrid Location: Hybrid role Salary: £25,500 per annum + Benefits! Contract Type: 6 month fixed term contract, Full Time What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources! Why Do We Want You? Mercia, part of Wilmington plc, are now looking for a detail-oriented Client Relationship Executive to oversee and manage the arrangement and scheduling of in-house products and services for Mercia's key accounts in a proactive and timely manner ensuring slick processes, quick turnaround times, and excellent client service. Job Purpose, Tasks, and Responsibilities: Working with our Key Account Managers on some of the top spend accounts in the business. Managing diaries for Mercia's consulting and lecturing staff. Forging and maintaining professional and helpful relationships with our external clients and helping them make the most of Mercia's services. Setting up and managing consultancy visits and lecturing appointments for Mercia's staff and subcontractors. Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients. What's the Best Thing About This Role? You will be working closely with our key account clients to build relationships and rapport, working in a team who are passionate about client care and delivering excellent customer service. What's the Most Challenging Thing About This Role? This is a busy and fast-paced role, and you will need to be highly organised and able to prioritise with strong communication skills. You will be joining the team as they enter into a digital transformation, as new systems will be introduced, which will create new processes and ways of working for you to take onboard. What We're Looking For: To be successful in this role, you must have: Strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional Skills. Strong ICT skills and exposure to different systems. Ability to negotiate with others and seek resolutions. Excellent interpersonal skills with the ability to work with minimal supervision. This is important as the team works in a hybrid office/home. Extensive experience in diary scheduling and management. A good understanding of the accountancy industry and key compliance requirements for firms (desirable, not essential). Experience in the same or similar role. It would be great if you have: Experience in using CRMs. We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. About Us: Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we're dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organisation driven by shared values and a culture of support and respect. Find What You're Looking For: We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us to achieve more in your career, with mutual respect, support, and fair rewards. Click on “APPLY” today.

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