Client Relationship Executive - Office Based
Are you a driven and proactive individual with a passion for client service?
We’re looking for a Client Relationship Executive to join our team and play a pivotal role in shaping client experiences and driving business success. As the go-to expert for client service and contract management, you’ll collaborate with multiple departments to ensure top-tier service delivery, monitor performance, and ensure smooth implementation of new business streams. You’ll take on the exciting challenge of managing key client relationships, documenting actions, and ensuring seamless contract execution.
What we're looking for: 1-2 years of experience in Client Relationship Management and Stakeholder Management Strong interpersonal and communication skills—able to engage effectively at all levels Excellent organisational skills with an eye for detail and a problem-solving mindset Proficiency in Microsoft Office, especially Excel and Word Experience presenting complex data to stakeholders to inform strategic decisions and drive business performance What you will be doing: Proactively monitoring client specific processes to ensure they are working as expected and delivering objectives Maintaining positive working relationships with clients, creation of business update information and MI packs Completing summary reports of any client meeting and distributing to the senior leadership teams and business units, ensuring action points from the meeting and other communications are followed up and matters resolved. Leading any development requirements resulting from implementation and/or changes in client specifications and/or requirements. Ensuring correct journey and implementation of new work streams through system development to BAU field work What’s in it for you: Competitive salary of up to £30,000 Generous annual leave: 26 days plus bank holidays Health Cash Plan: Access to comprehensive health benefits to support your wellbeing Exclusive Staff Benefits: Enjoy discounts on shopping, travel perks, social activities, and wellness programs Enhanced Maternity & Paternity Package (subject to eligibility) Pension Scheme: Secure your future with a robust pension plan Join us and be part of a forward-thinking, dynamic team that values innovation, collaboration, and professional growth. This is more than just a job—it’s an opportunity to make a real impact! Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
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Are you a driven and proactive individual with a passion for client service?
We’re looking for a Client Relationship Executive to join our team and play a pivotal role in shaping client experiences and driving business success. As the go-to expert for client service and contract management, you’ll collaborate with multiple departments to ensure top-tier service delivery, monitor performance, and ensure smooth implementation of new business streams. You’ll take on the exciting challenge of managing key client relationships, documenting actions, and ensuring seamless contract execution.
What we're looking for: 1-2 years of experience in Client Relationship Management and Stakeholder Management Strong interpersonal and communication skills—able to engage effectively at all levels Excellent organisational skills with an eye for detail and a problem-solving mindset Proficiency in Microsoft Office, especially Excel and Word Experience presenting complex data to stakeholders to inform strategic decisions and drive business performance What you will be doing: Proactively monitoring client specific processes to ensure they are working as expected and delivering objectives Maintaining positive working relationships with clients, creation of business update information and MI packs Completing summary reports of any client meeting and distributing to the senior leadership teams and business units, ensuring action points from the meeting and other communications are followed up and matters resolved. Leading any development requirements resulting from implementation and/or changes in client specifications and/or requirements. Ensuring correct journey and implementation of new work streams through system development to BAU field work What’s in it for you: Competitive salary of up to £30,000 Generous annual leave: 26 days plus bank holidays Health Cash Plan: Access to comprehensive health benefits to support your wellbeing Exclusive Staff Benefits: Enjoy discounts on shopping, travel perks, social activities, and wellness programs Enhanced Maternity & Paternity Package (subject to eligibility) Pension Scheme: Secure your future with a robust pension plan Join us and be part of a forward-thinking, dynamic team that values innovation, collaboration, and professional growth. This is more than just a job—it’s an opportunity to make a real impact! Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
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