Client Relationship Manager (BPO)
Salary: Competitive Salary Dependent on Experience
Location: Home Working / On the Road (travel to London office 1-2 times per month)
Hours: 40 hours per week
Contract: Full Time, Permanent
Our client is a global leader in customer experience, operating in 26 countries across three continents, with over 200 sites and 130,000 employees speaking more than 30 languages. They are seeking a dynamic and results-oriented Client Relationship Manager to join their team and play a crucial role in driving revenue growth and fostering long-term client relationships. You will be responsible for managing existing accounts, identifying new opportunities, and ensuring client satisfaction across a portfolio of tech-driven CX solutions and BPO services.
Main Responsibilities:
Act as the primary point of contact for assigned clients, building strong relationships and ensuring their satisfaction. Deeply understand client's business needs, objectives, and challenges, proactively anticipating their evolving requirements. Develop and maintain strong relationships with key stakeholders at various levels, including C-suite executives. Identify and pursue upsell and cross-sell opportunities within existing client accounts. Develop and execute strategic account plans aligned with revenue growth targets. Collaborate with internal teams to prepare and present tailored proposals and solutions that meet client needs. Work closely with operations, finance, and solution design teams to ensure seamless delivery of proposed solutions. Act as a liaison between the client and internal stakeholders to address issues, concerns, or new requirements effectively. Track account performance, revenue metrics, and client satisfaction levels. Prepare regular reports and updates for internal leadership on account status, opportunities, and risks. Utilise CRM tools to manage account data, pipelines, and client interactions. Stay informed about market trends, competitive landscape, and emerging technologies relevant to the contact centre and BPO industries. Share insights with internal teams to refine offerings and maintain a competitive edge. Skills/Experience Required as Client Relationship Manager:
Bachelor's degree in business, marketing, or a related field. Minimum of 5 years of experience in account management, client relationship management, or a similar role within the BPO or CX technology industries. Proven track record of growing revenue within existing accounts and achieving sales targets. Strong understanding of tech-driven CX solutions and their application within the contact center and BPO sectors. Exceptional communication, negotiation, and presentation skills. Proficiency in CRM tools and account management software. Ability to build and maintain strong client relationships at all levels. Strategic thinking and problem-solving skills with a results-oriented mindset. In return for your hard work, our client offers fantastic benefits, including: Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards. Cycle to work scheme
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Act as the primary point of contact for assigned clients, building strong relationships and ensuring their satisfaction. Deeply understand client's business needs, objectives, and challenges, proactively anticipating their evolving requirements. Develop and maintain strong relationships with key stakeholders at various levels, including C-suite executives. Identify and pursue upsell and cross-sell opportunities within existing client accounts. Develop and execute strategic account plans aligned with revenue growth targets. Collaborate with internal teams to prepare and present tailored proposals and solutions that meet client needs. Work closely with operations, finance, and solution design teams to ensure seamless delivery of proposed solutions. Act as a liaison between the client and internal stakeholders to address issues, concerns, or new requirements effectively. Track account performance, revenue metrics, and client satisfaction levels. Prepare regular reports and updates for internal leadership on account status, opportunities, and risks. Utilise CRM tools to manage account data, pipelines, and client interactions. Stay informed about market trends, competitive landscape, and emerging technologies relevant to the contact centre and BPO industries. Share insights with internal teams to refine offerings and maintain a competitive edge. Skills/Experience Required as Client Relationship Manager:
Bachelor's degree in business, marketing, or a related field. Minimum of 5 years of experience in account management, client relationship management, or a similar role within the BPO or CX technology industries. Proven track record of growing revenue within existing accounts and achieving sales targets. Strong understanding of tech-driven CX solutions and their application within the contact center and BPO sectors. Exceptional communication, negotiation, and presentation skills. Proficiency in CRM tools and account management software. Ability to build and maintain strong client relationships at all levels. Strategic thinking and problem-solving skills with a results-oriented mindset. In return for your hard work, our client offers fantastic benefits, including: Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards. Cycle to work scheme
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