Client Relationship Manager-SC Cleared-Milton Keynes-Outside IR35

Senior Service Relationship Manager, ITIL, Agile SC Security Cleared, Defence or government experience, is required by our government client based in Milton Keynes, East Midlands, commutable from North London, Luton, Northampton, Bedford. Outside of scope of IR35 - paying £465 a day Hybrid Working - a minimum of 3 days on site Working in an SC Security Cleared environment. You will be SC or DV (Developed Vetting) Security Cleared or eligible to undertake. As the Senior Service Relationship Manager, you will play a crucial part in supporting the delivery of Technology and Operations services. Core Skills: Strong relationship management and stakeholder engagement. Knowledge of ITIL and Agile frameworks. Experience in bid development, costing, contract management, and business forecasting. Ability to manage both projects and people effectively. Strong analytical skills and financial acumen. Essential Qualifications: ITIL and Agile Foundation level certifications. Strong experience in service delivery lifecycle and stakeholder communication. Experience in managing customer and supplier relationships, SLAs, and OLAs. Job Purpose: The primary focus of this role is to ensure high-quality service delivery and solution management, meeting both internal and external customer requirements. You will play a key role in managing customer relationships, proposal development, cost analysis, and ensuring compliance with contracts and service level agreements. Key Responsibilities: Bid Proposal Management: Ensure clear understanding of bid proposals costs and contribute to positive PL outcomes. Customer Requirements: Understand and manage customer needs while ensuring the solution is within the client's technical capabilities. Proposal Delivery: Provide high-quality proposals that align with customer needs, manage risk, and meet business goals. Risk and Governance: Implement suitable risk management strategies and follow governance processes. Team Leadership: Manage Business Relationship Support Officers and ensure the team follows policies and processes. Relationship Building: Foster strong relationships with customers and internal teams to ensure seamless service delivery. Continuous Improvement: Implement recommendations for business process improvements and ensure timely delivery under pressure.

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