Client Relationship Manager
- suitable for paralegals with a couple of years of experience. We are recruiting for a leading High Court Enforcement business in Manchester experiencing significant growth and seeking talented individuals to join their team. About the Role: The successful candidate will be responsible for building and maintaining strong client relationships. Key responsibilities will include: Taking responsibility to build a portfolio of clients and respond in a timely manner to any requests or queries. Allocating and managing their daily workload. Continuously reviewing files to ensure they are 100% accurate to deliver a first-class service to their clients. Creating statistical reports for clients as and when required. Understanding the needs and requirements of the client as a part of this process and ensuring they are met. Managing the ongoing relationships with clients ensuring SLA’s and individual requirements are met. Handling any customer complaints or queries in the first instance, escalating these to the relevant persons if unable to resolve. Managing the renewals process for clients, ensuring instructions are emailed and invoices are raised and sent. Completing day-to-day administration of: Diary notes Reporting and updates Liaising with the officers and reassigning cases or updating clients where required Handling inbound and outbound phone calls Taking payments Dealing with post Dealing with online allocation of work. Meeting minimum expectations as outlined by their Line Manager. Leading by example demonstrating the right behaviours to deliver outstanding service. Receiving regular feedback from their Line Manager. Benefits: Competitive Salary:
Based on experience. Excellent Benefits Package: Pension Scheme:
Enrolment after 3 months. Healthcare:
Medicash - claim back money for prescriptions and dental, GP appointments. Full MOT through Bupa. Holiday:
21 days annual leave + 8 bank holidays + extra day over the Christmas period. Social Events:
Quad biking, clay pigeon shooting, Christmas party, wellbeing week. Onsite Parking Fast-Paced and Rewarding Career Path:
Comprehensive training and support will be provided to help the successful candidate develop their skills and advance within the company. Key Attributes: Resilience:
Ability to thrive in a demanding and fast-paced environment. Strong Work Ethic:
Highly motivated and eager to learn. Positive Attitude:
Enthusiastic and proactive approach to work. Excellent Communication and Interpersonal Skills:
Ability to build strong relationships with clients and colleagues. Strong Computer Skills:
Proficiency in Microsoft Office Suite and other relevant software. About the Ideal Candidate: Paralegal with 2+ years' experience, or a Legal Assistant or Legal Secretary for instance. Strong academic background. Excellent communication and interpersonal skills. Highly organised and detail-oriented. Ability to work independently and as part of a team. A strong work ethic and a positive attitude. To Apply: Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this role. Note:
This is not a traditional opportunity with a solicitor pathway, but a unique and rewarding career path within the enforcement industry.
#J-18808-Ljbffr
- suitable for paralegals with a couple of years of experience. We are recruiting for a leading High Court Enforcement business in Manchester experiencing significant growth and seeking talented individuals to join their team. About the Role: The successful candidate will be responsible for building and maintaining strong client relationships. Key responsibilities will include: Taking responsibility to build a portfolio of clients and respond in a timely manner to any requests or queries. Allocating and managing their daily workload. Continuously reviewing files to ensure they are 100% accurate to deliver a first-class service to their clients. Creating statistical reports for clients as and when required. Understanding the needs and requirements of the client as a part of this process and ensuring they are met. Managing the ongoing relationships with clients ensuring SLA’s and individual requirements are met. Handling any customer complaints or queries in the first instance, escalating these to the relevant persons if unable to resolve. Managing the renewals process for clients, ensuring instructions are emailed and invoices are raised and sent. Completing day-to-day administration of: Diary notes Reporting and updates Liaising with the officers and reassigning cases or updating clients where required Handling inbound and outbound phone calls Taking payments Dealing with post Dealing with online allocation of work. Meeting minimum expectations as outlined by their Line Manager. Leading by example demonstrating the right behaviours to deliver outstanding service. Receiving regular feedback from their Line Manager. Benefits: Competitive Salary:
Based on experience. Excellent Benefits Package: Pension Scheme:
Enrolment after 3 months. Healthcare:
Medicash - claim back money for prescriptions and dental, GP appointments. Full MOT through Bupa. Holiday:
21 days annual leave + 8 bank holidays + extra day over the Christmas period. Social Events:
Quad biking, clay pigeon shooting, Christmas party, wellbeing week. Onsite Parking Fast-Paced and Rewarding Career Path:
Comprehensive training and support will be provided to help the successful candidate develop their skills and advance within the company. Key Attributes: Resilience:
Ability to thrive in a demanding and fast-paced environment. Strong Work Ethic:
Highly motivated and eager to learn. Positive Attitude:
Enthusiastic and proactive approach to work. Excellent Communication and Interpersonal Skills:
Ability to build strong relationships with clients and colleagues. Strong Computer Skills:
Proficiency in Microsoft Office Suite and other relevant software. About the Ideal Candidate: Paralegal with 2+ years' experience, or a Legal Assistant or Legal Secretary for instance. Strong academic background. Excellent communication and interpersonal skills. Highly organised and detail-oriented. Ability to work independently and as part of a team. A strong work ethic and a positive attitude. To Apply: Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this role. Note:
This is not a traditional opportunity with a solicitor pathway, but a unique and rewarding career path within the enforcement industry.
#J-18808-Ljbffr
