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Client Service Analyst (German Language), Bournemouth
Location: Bournemouth, United Kingdom Job Category:
Customer Service EU work permit required:
Yes Job Reference:
125fdb3aa507 Job Views:
104 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Are you looking to develop your career in client services? Then this role is for you. As a Client Service Analyst in the Global Client Support (GCS), you will service clients and act as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. You will work with client-centric analysts who have received specialized training with expertise in core cash product offerings to support client inquiries. You will also leverage Artificial Intelligence to expedite transactional inquiries and obtain resolution to common questions allowing the team to focus your efforts on more complex issues. GCS and Client Service Account Manager (CSAM) partner closely to deliver best in class experience leveraging CSAM expertise and client knowledge. GCS support of client inquiries for resolution will be in line with CSAM-like experience. Job Responsibilities Develops, maintains and broadens partnerships with internal and external clients. Takes ownership of inquiry resolution end to end and ensures all complaints are escalated appropriately, leveraging the client tier service differentiation. Resolves external and internal inquiries pertaining to Morgan’s Wholesale Payments core cash products and tracks and monitors inquiries via an Inquiry Management tool. Liaises with other functions to ensure clients receive satisfactory resolution in a timely manner. Delivers value added solutions to clients, identifies and promotes service improvement, efficiencies and opportunities. Coordinates with the Service Team and other internal groups for additional support that may be needed to resolve client inquiries. Promotes best practice sharing with the Designated Service Team and participates in and supports client experience improvement initiatives. Recognizes non-standard service provisions as requested by clients and highlights as sales opportunities. Investigates and informs senior management of potential processes that could reduce exposure. Required Qualifications, Capabilities, and Skills Communication skills – excellent oral and written business communication skills, as well as ability to present information clearly and concisely (German). Time management and organizational skills. Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills. Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome. Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm. Strong time management and organizational skills. Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals. Proficient with Microsoft Office applications. Understand clients’ relationship with the bank. Preferred Qualifications, Capabilities, and Skills Knowledge of Morgan’s Wholesale Payment core cash product offering and client portals is a plus. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
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Location: Bournemouth, United Kingdom Job Category:
Customer Service EU work permit required:
Yes Job Reference:
125fdb3aa507 Job Views:
104 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Are you looking to develop your career in client services? Then this role is for you. As a Client Service Analyst in the Global Client Support (GCS), you will service clients and act as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. You will work with client-centric analysts who have received specialized training with expertise in core cash product offerings to support client inquiries. You will also leverage Artificial Intelligence to expedite transactional inquiries and obtain resolution to common questions allowing the team to focus your efforts on more complex issues. GCS and Client Service Account Manager (CSAM) partner closely to deliver best in class experience leveraging CSAM expertise and client knowledge. GCS support of client inquiries for resolution will be in line with CSAM-like experience. Job Responsibilities Develops, maintains and broadens partnerships with internal and external clients. Takes ownership of inquiry resolution end to end and ensures all complaints are escalated appropriately, leveraging the client tier service differentiation. Resolves external and internal inquiries pertaining to Morgan’s Wholesale Payments core cash products and tracks and monitors inquiries via an Inquiry Management tool. Liaises with other functions to ensure clients receive satisfactory resolution in a timely manner. Delivers value added solutions to clients, identifies and promotes service improvement, efficiencies and opportunities. Coordinates with the Service Team and other internal groups for additional support that may be needed to resolve client inquiries. Promotes best practice sharing with the Designated Service Team and participates in and supports client experience improvement initiatives. Recognizes non-standard service provisions as requested by clients and highlights as sales opportunities. Investigates and informs senior management of potential processes that could reduce exposure. Required Qualifications, Capabilities, and Skills Communication skills – excellent oral and written business communication skills, as well as ability to present information clearly and concisely (German). Time management and organizational skills. Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills. Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome. Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm. Strong time management and organizational skills. Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals. Proficient with Microsoft Office applications. Understand clients’ relationship with the bank. Preferred Qualifications, Capabilities, and Skills Knowledge of Morgan’s Wholesale Payment core cash product offering and client portals is a plus. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
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