Client Service Manager

Let’s be #BrilliantTogether ISS STOXX is immediately seeking a Client Service Manager (CSM) to join its Berlin or Stockholm based team. We are looking for a responsible-minded person who will handle important key accounts, work independently, and also be a good team player. You will ideally have an interest in financial operations and client service with a desire to learn more about corporate governance. You should be willing to develop strong working relationships with external clients to guide them in better using ISS’ products and services. Our clients span some of the world's foremost hedge funds, pension funds, and other asset managers. To succeed in the role, a CSM must learn and understand corporate governance and proxy voting services, learn about their client’s business, and bring that knowledge together to provide insights, best practices, and win-win solutions to those client organizations. Desired skills include: At least 2 years’ experience in a client service or operations position, ideally in the financial services industry. Great communication skills are a must as you will represent ISS to all levels of client management. Confidence in speaking, as you will be providing demos and training to the clients. Comfortable analyzing and working with highly confidential data. Must be adaptable, eager, and efficient problem solvers. Language skills: fluent Swedish or Norwegian. Danish and/or Finnish languages are nice to have. Performance is based on a combination of factors including efficient task management and client satisfaction. The CSM partners with the Sales representative to bring operational, industry, and product expertise to clients, effectively managing the client experience. This includes serving as the client’s primary contact with the firm, offering support and expertise on corporate governance and proxy voting solutions, liaising with ISS Operations personnel to address client needs, and participating in the client renewal process. What you can expect from us: Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial, and personal well-being. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace. Let’s empower, collaborate, and inspire one another. Let’s be

#BrilliantTogether . About ISS STOXX: ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Visit our website:

https://www.issgovernance.com Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).

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