Client Services Administrator

Our Client Team in Canvey Island is offering a rewarding opportunity for a Client Services Administrator to join their team on a full-time permanent basis. In this position, you will be responsible for managing administrative tasks, addressing inquiries, and delivering exceptional service to customers and clients. If you have a strong background in administration and customer service, this role may be the perfect fit for you. Join us at Canvey to contribute significantly to the team’s success and uphold outstanding client service standards. Key Areas of Responsibility, Activities & Tasks Involved: Handling telephone queries received from customers and clients in a polite and professional manner Actioning and responding to all customer and client emails promptly and professionally Updating user accounts and managing access to our partner portal Adding both manual and automated uplift instructions to the system Managing client queries received via the partner portal Processing both manual and automated clearance of salvage at the request of our clients Generating certificates of destruction for salvage which have been scrapped or dismantled Dealing with incoming post, including vehicle documentation and keys Handling and responding to the issuing body of fines and penalty charge notices Assisting our customers with the retention of cherished plates Liaising with our site team to coordinate the return of personal belongings Assisting our Auction team with issues preventing vehicles being listed for sale General office duties including scanning, database updates and filing Arranging the collection of customer vehicles and salvage upon request Here’s what you bring: Knowledge of Microsoft packages Professional Telephone Manner Able to communicate clearly and effectively Knowledge of motor vehicle or previous experience in the motor industry would be advantageous but not essential Able to work off own initiative or part of a team Able to manage and prioritise workloads What we offer: Day shift, Monday to Friday 08.30am – 5pm Ongoing training and professional development Free onsite parking Uniform and PPE provided Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits) Electric vehicle salary sacrifice scheme Discounted parts and non-auction vehicles Employee discount on Vodaphone Paid day to volunteer for a charity of your choice Competitive basic salary 28 days holiday (including Bank Holidays) Pension plan with 3.5% employer contribution This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

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