Client Services Executive
Department:
Operations Employment Type:
Full Time Location:
Brighton Reporting To:
Service Delivery Manager Compensation:
£25,000 - £30,000 / year
Description
Who we’re looking for:
A proactive problem solver with proven experience delivering top quality service to clients. The challenge:
You'll be the voice of our customer, responsible for ensuring best in class Service Delivery, and making sure our clients' feedback and requirements are fed to internal teams. Where you’ll work:
This role will be based in our Hove office on Tuesdays and Thursdays. Day to day this role will
Provide excellent customer service at every stage of the customer journey. Handle customer queries and requests, taking responsibility for actioning or escalating to the right person for resolution. Liaise with internal departments to find solutions to customer issues. Report on key or recurring issues and work with the Account Management team and our suppliers to continuously improve the service we and our customers receive. Create helpful content for customers, including retailer specific guides and collateral. Maintain supplier documentation to ensure we always have up to date information on how to contact, and escalate issues. Work with our Engineering team to assess the impact and maintain our Status Page when incidents occur and escalate to suppliers to expedite the resolution where necessary. What we’re looking for
Keen problem solving skills. Strong relationship building skills - able to liaise at all levels both externally and internally. Experience delivering technical support. Great organisational skills, able to prioritize and manage conflicting deadlines and ensure that SLA's and KPI's are upheld. It’s not essential, but we’d love to hear about it if you have experience with:
Systems like Jira or Zendesk. Project management. Benefits
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits: Enhanced annual leave of 26 days per annum. Private Medical care through Vitality. Designated share options. Annual bonus scheme. Access to Tillo’s Storefront with discounts & gift card vouchers. Hybrid Working. Top spec equipment including laptop, mouse, keyboard, monitor. Anniversary gifts. Monthly breakfasts, drinks, snacks and events.
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Department:
Operations Employment Type:
Full Time Location:
Brighton Reporting To:
Service Delivery Manager Compensation:
£25,000 - £30,000 / year
Description
Who we’re looking for:
A proactive problem solver with proven experience delivering top quality service to clients. The challenge:
You'll be the voice of our customer, responsible for ensuring best in class Service Delivery, and making sure our clients' feedback and requirements are fed to internal teams. Where you’ll work:
This role will be based in our Hove office on Tuesdays and Thursdays. Day to day this role will
Provide excellent customer service at every stage of the customer journey. Handle customer queries and requests, taking responsibility for actioning or escalating to the right person for resolution. Liaise with internal departments to find solutions to customer issues. Report on key or recurring issues and work with the Account Management team and our suppliers to continuously improve the service we and our customers receive. Create helpful content for customers, including retailer specific guides and collateral. Maintain supplier documentation to ensure we always have up to date information on how to contact, and escalate issues. Work with our Engineering team to assess the impact and maintain our Status Page when incidents occur and escalate to suppliers to expedite the resolution where necessary. What we’re looking for
Keen problem solving skills. Strong relationship building skills - able to liaise at all levels both externally and internally. Experience delivering technical support. Great organisational skills, able to prioritize and manage conflicting deadlines and ensure that SLA's and KPI's are upheld. It’s not essential, but we’d love to hear about it if you have experience with:
Systems like Jira or Zendesk. Project management. Benefits
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits: Enhanced annual leave of 26 days per annum. Private Medical care through Vitality. Designated share options. Annual bonus scheme. Access to Tillo’s Storefront with discounts & gift card vouchers. Hybrid Working. Top spec equipment including laptop, mouse, keyboard, monitor. Anniversary gifts. Monthly breakfasts, drinks, snacks and events.
#J-18808-Ljbffr
