Area of Interest: Investment Banking, Markets, and Research
Location: London, GB, E14 5HQ
Work style: Hybrid Worker
Date: 23 Jan 2025
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Markets and Securities Services provides custody and depository services to institutional and alternative asset managers. This role is accountable for regional delivery of Client Service activities, with some deviations by location / legal entity to comply with local regulatory requirements. We are currently seeking a professional to join our team in the role of:
Client Services Manager - VP The successful individual will ensure client satisfaction by resolving non-transactional queries promptly and efficiently in relation to various asset classes such as custody, corporate actions and settlements. Working as part of a management team with responsibility and accountability to support in the end-to-end deliverables to clients within agreed quality, timing, and output targets. An exciting opportunity for someone with strong leadership skills to support management of a team and manage pivotal clients. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Carry out client meetings both face to face and over the phone whilst developing and implementing the regional client service strategy, working with their regional partners to drive global consistency. Act as a point of highest escalation for Client Service Managers to resolve complex queries as per client SLAs, ensuring the completeness and accuracy of resolution of client queries whilst working with Client Change and Onboarding leadership to build strong collaboration between the teams and ensure that clients are onboarded in a smooth and timely manner. Operate as a core member of the Client Management leadership team to drive and role-model transformation. Identify and lead initiatives to streamline client service processes, enhance efficiency, and improve client satisfaction. Collaborate with internal stakeholders, including product, operations, IT, and senior management, to ensure alignment and support for client service initiatives and critically assess all costs to continue to drive them downwards and manage to departmental budgets as assigned. To be successful in this role you should meet the following requirements: Proven leadership background essential with some knowledge of securities services and the various asset classes – to include custody, corporate actions and/or settlements being highly advantageous. Strong managerial principles focusing on a positive performance management environment with clear and transparent communications and a culture of accountability and ownership. Demonstrate a solid grasp of the technology and systems supporting the product, with a strategic mind-set, strong conceptual, creative, and analytical skills. Solution and client oriented with the tenacity and ability to push back when required - Able to drive 'think client' and 'think P&L' approach within defined risk parameters. Exemplary interpersonal, collaborative, relationship building and influencing skills with a client facing background and excellent communication and presentation skills, including an ability to lead and manage meetings. This role is based in
London . Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long-term health condition, or are neurodiverse. If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500
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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Markets and Securities Services provides custody and depository services to institutional and alternative asset managers. This role is accountable for regional delivery of Client Service activities, with some deviations by location / legal entity to comply with local regulatory requirements. We are currently seeking a professional to join our team in the role of:
Client Services Manager - VP The successful individual will ensure client satisfaction by resolving non-transactional queries promptly and efficiently in relation to various asset classes such as custody, corporate actions and settlements. Working as part of a management team with responsibility and accountability to support in the end-to-end deliverables to clients within agreed quality, timing, and output targets. An exciting opportunity for someone with strong leadership skills to support management of a team and manage pivotal clients. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Carry out client meetings both face to face and over the phone whilst developing and implementing the regional client service strategy, working with their regional partners to drive global consistency. Act as a point of highest escalation for Client Service Managers to resolve complex queries as per client SLAs, ensuring the completeness and accuracy of resolution of client queries whilst working with Client Change and Onboarding leadership to build strong collaboration between the teams and ensure that clients are onboarded in a smooth and timely manner. Operate as a core member of the Client Management leadership team to drive and role-model transformation. Identify and lead initiatives to streamline client service processes, enhance efficiency, and improve client satisfaction. Collaborate with internal stakeholders, including product, operations, IT, and senior management, to ensure alignment and support for client service initiatives and critically assess all costs to continue to drive them downwards and manage to departmental budgets as assigned. To be successful in this role you should meet the following requirements: Proven leadership background essential with some knowledge of securities services and the various asset classes – to include custody, corporate actions and/or settlements being highly advantageous. Strong managerial principles focusing on a positive performance management environment with clear and transparent communications and a culture of accountability and ownership. Demonstrate a solid grasp of the technology and systems supporting the product, with a strategic mind-set, strong conceptual, creative, and analytical skills. Solution and client oriented with the tenacity and ability to push back when required - Able to drive 'think client' and 'think P&L' approach within defined risk parameters. Exemplary interpersonal, collaborative, relationship building and influencing skills with a client facing background and excellent communication and presentation skills, including an ability to lead and manage meetings. This role is based in
London . Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long-term health condition, or are neurodiverse. If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500
#J-18808-Ljbffr
