This range is provided by Greenbean. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
This role is based in Edinburgh, with a salary of £24,000-£26,000. What’s in it for you By joining the team at Nucleus, you’ll enjoy a comprehensive benefits package supporting your financial security, work-life balance, and overall well-being: Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance. Work-Life Balance: Options for hybrid working, 25 days holiday plus bank holidays, increased holiday allowance over time, and a holiday trading scheme. Wellbeing: Private medical insurance, pantry stocked with free snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first-aiders and menopause ambassadors. The role The purpose at Nucleus is to transform financial services and create better outcomes for advisers and their clients. Providing exceptional customer service is a key element of Nucleus’ proposition and the client relations department plays a leading role in making this happen. The Client Solutions Service Support role plays a crucial part within the department by working with colleagues in the administration and management of their designated firms as well as owning a range of responsibilities, shared with you across the whole department. Fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering customers’ needs and expectations while managing a dynamic and varied workload. You’ll manage multiple queries through various channels all with the aim of ensuring service standards are met, enabling advisers to get the best outcome for their clients. Within this role, you will manage a high-volume workload where multitasking and attention to detail is key, primarily using a live chat function to deliver service standards. You'll join an energetic and collaborative team that supports each other, always learning and developing. Nucleus has a great track record of progression, so this is a brilliant opportunity to develop yourself and progress your career. A bit about you This role is perfect for you if you are seen as someone who is reliable, very organised, and have the ability to manage your own time effectively. You will work well as part of a team and take pride in providing exceptional customer service. You want to be part of a collaborative culture where you feel empowered but always know you’ll never be left alone. You should apply if you love: Being proactive and using your initiative to deliver exceptional service Identifying and driving forward business improvements Planning and managing your workload to deliver the required service standards Maintaining company values and branding through all communications and interactions Collaborating with and influencing your colleagues and partners to achieve the best outcome for customers Taking accountability, if issues do arise, ensuring that things are seen through to the end Taking ownership of your development, embracing all opportunities to learn and grow. If you are interested in this Client Solutions Service Support role, click ‘apply now’ and a member of our team will be in touch! Seniority level
Entry level Employment type
Full-time Job function
Customer Service and Administrative
#J-18808-Ljbffr
This role is based in Edinburgh, with a salary of £24,000-£26,000. What’s in it for you By joining the team at Nucleus, you’ll enjoy a comprehensive benefits package supporting your financial security, work-life balance, and overall well-being: Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance. Work-Life Balance: Options for hybrid working, 25 days holiday plus bank holidays, increased holiday allowance over time, and a holiday trading scheme. Wellbeing: Private medical insurance, pantry stocked with free snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first-aiders and menopause ambassadors. The role The purpose at Nucleus is to transform financial services and create better outcomes for advisers and their clients. Providing exceptional customer service is a key element of Nucleus’ proposition and the client relations department plays a leading role in making this happen. The Client Solutions Service Support role plays a crucial part within the department by working with colleagues in the administration and management of their designated firms as well as owning a range of responsibilities, shared with you across the whole department. Fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering customers’ needs and expectations while managing a dynamic and varied workload. You’ll manage multiple queries through various channels all with the aim of ensuring service standards are met, enabling advisers to get the best outcome for their clients. Within this role, you will manage a high-volume workload where multitasking and attention to detail is key, primarily using a live chat function to deliver service standards. You'll join an energetic and collaborative team that supports each other, always learning and developing. Nucleus has a great track record of progression, so this is a brilliant opportunity to develop yourself and progress your career. A bit about you This role is perfect for you if you are seen as someone who is reliable, very organised, and have the ability to manage your own time effectively. You will work well as part of a team and take pride in providing exceptional customer service. You want to be part of a collaborative culture where you feel empowered but always know you’ll never be left alone. You should apply if you love: Being proactive and using your initiative to deliver exceptional service Identifying and driving forward business improvements Planning and managing your workload to deliver the required service standards Maintaining company values and branding through all communications and interactions Collaborating with and influencing your colleagues and partners to achieve the best outcome for customers Taking accountability, if issues do arise, ensuring that things are seen through to the end Taking ownership of your development, embracing all opportunities to learn and grow. If you are interested in this Client Solutions Service Support role, click ‘apply now’ and a member of our team will be in touch! Seniority level
Entry level Employment type
Full-time Job function
Customer Service and Administrative
#J-18808-Ljbffr
