Kene Partners are award-winning R&D funding advisors who believe in client service excellence delivered through a blend of talent and technology. Kene Partners is a certified B Corp, member of the Chartered Institute for Taxation and a Sunday Times Best Places to Work 2024.
We are seeking a
Client Success Lead
to develop our Client Success Team at Kene Partners. In this role, you will be the primary point of contact for our clients, ensuring their success and satisfaction throughout their R&D claims process with us. Additionally, you will be responsible for growing the team's capabilities to explore our broader innovation services and foster relationships with our strategic partners. Responsibilities: Client Retention:
Safeguard our revenue whilst retaining our current clients and leveraging our world-class consulting service to generate new business. Business Development & Client Growth:
Proactively generate new business opportunities with existing clients by identifying areas for relationship expansion and upselling services. Client Lifecycle Engagement:
Engage clients proactively throughout their lifecycle, ensuring regular check-ins, clear communication, and accountability on both sides for ongoing success and satisfaction. CSL Functions:
Setting and reporting on key metrics to stakeholders within the business, managing and improving the renewal CRM pipeline process, and preparing monthly, quarterly, and annual reports. Minimum Requirements: 2+ years of AM/Client Success experience Experience in financial services, SMEs, funding, and/or partnership management is ideal Strong commercial awareness and great communication skills Strong ambition and self-motivation, capable of independently initiating and driving projects Exceptional organisational and project management skills with an attention to detail The flexibility to take on change, shifting tasks and priorities when circumstances dictate Benefits: Positive and energetic team culture with various social activities Competitive pay with regular performance-related reviews Personal learning & development budgets, private healthcare Generous holiday allowances, flexible working, and parental leave policies Annual bonus scheme based on company and individual performance Kene Partners is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
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Client Success Lead
to develop our Client Success Team at Kene Partners. In this role, you will be the primary point of contact for our clients, ensuring their success and satisfaction throughout their R&D claims process with us. Additionally, you will be responsible for growing the team's capabilities to explore our broader innovation services and foster relationships with our strategic partners. Responsibilities: Client Retention:
Safeguard our revenue whilst retaining our current clients and leveraging our world-class consulting service to generate new business. Business Development & Client Growth:
Proactively generate new business opportunities with existing clients by identifying areas for relationship expansion and upselling services. Client Lifecycle Engagement:
Engage clients proactively throughout their lifecycle, ensuring regular check-ins, clear communication, and accountability on both sides for ongoing success and satisfaction. CSL Functions:
Setting and reporting on key metrics to stakeholders within the business, managing and improving the renewal CRM pipeline process, and preparing monthly, quarterly, and annual reports. Minimum Requirements: 2+ years of AM/Client Success experience Experience in financial services, SMEs, funding, and/or partnership management is ideal Strong commercial awareness and great communication skills Strong ambition and self-motivation, capable of independently initiating and driving projects Exceptional organisational and project management skills with an attention to detail The flexibility to take on change, shifting tasks and priorities when circumstances dictate Benefits: Positive and energetic team culture with various social activities Competitive pay with regular performance-related reviews Personal learning & development budgets, private healthcare Generous holiday allowances, flexible working, and parental leave policies Annual bonus scheme based on company and individual performance Kene Partners is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
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