Client Success Manager for Digital Solutions

Access Infinity is a global, rapidly growing pricing and market access business combining category-defining Digital Solutions and expert Consultancy Services to help the world’s largest pharma and biotech companies bring their products to market. We have offices in London, Hyderabad, and Manchester, and are experiencing rapid growth as we continue to transform and simplify market access for pharmaceutical organisations globally. Our clients include the most influential names in pharma, including GSK, AstraZeneca, Johnson & Johnson, Pfizer, and Amgen. The role: We are seeking an experienced Client Success Manager to join our fast-growing Digital Solutions team, coordinating with designers and handling multiple client engagements. We are paving the way for innovative digital tools through cloud-based industry-leading applications that enable our clients to strategically prepare and track the launch of new medicines. You will be working across our portfolio of digital tools: Access Hub – Global Market Access KPI tracker that enables monitoring and dashboarding of key reimbursement metrics at global, regional and country level Evidence Hub – An AI-powered evidence management solution for HEOR and Market Access teams to track the asset’s own and competitor evidence Nuro – A data platform that enables users to analyse analogues and carry out competitive benchmarking out of the box. Responsibilities: Build trusted relationships with client stakeholders Serve as the day-to-day point of contact for the clients and liaise closely with the design and development teams Be responsible and accountable for the account renewal and expansion targets Create and manage project timelines spanning the design and development teams Play a central role in understanding client business objectives during scoping phases and project workshops Manage client expectations throughout the project execution and ensure objectives are met Schedule ongoing reviews, testing and regular client governance meetings Prepare documents and collaterals to support internal and external communication Organise client training and materials for project delivery, including user guides for our digital tools Be proactive, anticipate rather than react to challenges and client needs. What we can offer: A leadership team with more than half a century of the highest-level pricing and market access experience means that Access Infinity is a great place to develop your skills in the field as part of our innovative and growing team. We have a strong training and development programme with 20+ learning modules to give you the best start to your global market access career. These include subject matter training in market access and pricing as well as transferable skills such as project management and presentation writing You will learn the best practices in project management from true leaders in the industry, in a friendly and fun environment Support will always be available from the senior team in an accessible, flat company structure Development opportunities and performance/promotion reviews to accelerate your development We believe in rewarding high performance and offer a generous compensation package. About you: 3-4 years’ experience in the pharmaceutical industry as a Client Success Manager/ Account Manager / Project Manager or similar in a consultancy, digital solutions provider or industry Demonstratable experience in managing clients with digital solutionswould be an added advantage Excellent communicator with experience acting as a client liaison Strong presentation and PowerPoint skills Time management Good understanding of the pharmaceutical industry, product launch or market access sectors is required.

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