Client Success Manager

Client Success Manager focuses on own and grow your client portfolio as a trusted advisor, driving engagement, retention, and satisfaction.

What the role involves

• Own and grow your client portfolio as a trusted advisor, driving engagement, retention, and satisfaction.
• Consult strategically with clients to understand their business objectives and align solutions to deliver measurable success.
• Ensure contract renewals by maintaining strong relationships with decision-makers and partnering closely with Sales.
• Driving advocacy and referrals by capturing client feedback and promoting positive experiences.
• Identify upsell opportunities and collaborate with Sales to introduce new propositions and solutions.
• Resolve issues, and enhance client outcomes.

Skills and requirements

• Proven track record of success in client success, account management, or similar client-facing roles.
• Experience working with Market Data & Analytics and serving Financial Institutions.
• Build credibility with stakeholders at all levels.
• Exceptional communication and interpersonal skills, with a consultative approach to problem-solving.

Additional role context

• Manage all aspects of client engagement—both strategic and tactical—while overseeing the successful onboarding and deployment of new accounts.