About Baringa:
We set out to build the world’s most trusted consulting firm – creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.
You’ll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick – slotting seamlessly into their teams and being proudly geeky about solving their challenges.
As a Certified B Corporation, we've proven that we've built social and environmental good into every bit of what we do.
We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.
Our Power & Low Carbon Solutions practice are looking for an experienced Product Client Success Manager to join the team.
This role is responsible for everything from onboarding new clients, training them on how to get the most from our products, to liaising with the products team with feedback and improvement recommendations. You will be the key point of contact for our clients, they will come to you with questions about the products, the data behind it, requests to speak with the Consultants for bespoke projects, and more. This role is essential for enabling our clients to have a positive experience with Baringa.
This is the first role of its kind in our PLCS team, meaning the ideal candidate will have an entrepreneurial mindset, and the drive to grow this area, putting new structures and strategies in place. A good technical understanding of the power markets, and the ability to communicate this and market forecasting to clients is essential. This role is at the intersection of our clients, the PLCS team, and our product developers, so adaptability and teamwork are key.
What you will be doing
You’ll be the one clear Baringa point of contact for clients. As soon as a sale is completed, you’ll get involved in contracts, licences, providing logins & a demo of how to make the most of the product. You promote the integration of PLCS products into the client’s operations. You will proactively monitor and report on the health of client accounts, anticipating and solving issues before escalation. You’ll connect clients to Consultants, facilitating cross-selling opportunities. You will build positive relationships with clients, ensuring renewals when subscription terms end. You will work closely with Marketing and Sales to help promote the product. You are responsible for understanding clients’ use cases, and gathering feedback and testimonies to relay to the appropriate teams. You will launch and create a client community. You will develop and own the user journey.
Your skills and experience Experience at a consulting or tech firm, energy company, financial services company, or other knowledge-driven firm or institution. Interested in and with good understanding of power markets. Capable of interacting with clients, providing client satisfaction. Organisation and communication skills are crucial. This role requires someone who can explain complex topics to technically and non-technically minded individuals, across different seniority levels. Experience building something from scratch: a team/a strategy. Power markets modelling experience. Good understanding of, and experience working with products.
What a career at Baringa will give you
Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:
Generous Annual Leave Policy:
We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working:
We have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days:
Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund:
We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Career Progression:
We have quarterly rather than annual promotion reviews. We don’t have any quotas: if you’re ready and delivering at the right level, you’ll get that promotion. Profit Share Scheme:
All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.
Diversity and Inclusion. We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.
An award-winning workplace. You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all.
Using business as a force for good. At Baringa we believe that everyone creates a lasting impact when you put people - customers, employees, investors, suppliers, and society – first. Our B Corp certification shows that we’ve met and held ourselves accountable to high standards of social and environmental performance and transparency. Our award-winning people-first philosophy makes us distinctive - Be Kind. Be Curious. Be Great at Work.
Join us All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. #J-18808-Ljbffr
You’ll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick – slotting seamlessly into their teams and being proudly geeky about solving their challenges.
As a Certified B Corporation, we've proven that we've built social and environmental good into every bit of what we do.
We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.
Our Power & Low Carbon Solutions practice are looking for an experienced Product Client Success Manager to join the team.
This role is responsible for everything from onboarding new clients, training them on how to get the most from our products, to liaising with the products team with feedback and improvement recommendations. You will be the key point of contact for our clients, they will come to you with questions about the products, the data behind it, requests to speak with the Consultants for bespoke projects, and more. This role is essential for enabling our clients to have a positive experience with Baringa.
This is the first role of its kind in our PLCS team, meaning the ideal candidate will have an entrepreneurial mindset, and the drive to grow this area, putting new structures and strategies in place. A good technical understanding of the power markets, and the ability to communicate this and market forecasting to clients is essential. This role is at the intersection of our clients, the PLCS team, and our product developers, so adaptability and teamwork are key.
What you will be doing
You’ll be the one clear Baringa point of contact for clients. As soon as a sale is completed, you’ll get involved in contracts, licences, providing logins & a demo of how to make the most of the product. You promote the integration of PLCS products into the client’s operations. You will proactively monitor and report on the health of client accounts, anticipating and solving issues before escalation. You’ll connect clients to Consultants, facilitating cross-selling opportunities. You will build positive relationships with clients, ensuring renewals when subscription terms end. You will work closely with Marketing and Sales to help promote the product. You are responsible for understanding clients’ use cases, and gathering feedback and testimonies to relay to the appropriate teams. You will launch and create a client community. You will develop and own the user journey.
Your skills and experience Experience at a consulting or tech firm, energy company, financial services company, or other knowledge-driven firm or institution. Interested in and with good understanding of power markets. Capable of interacting with clients, providing client satisfaction. Organisation and communication skills are crucial. This role requires someone who can explain complex topics to technically and non-technically minded individuals, across different seniority levels. Experience building something from scratch: a team/a strategy. Power markets modelling experience. Good understanding of, and experience working with products.
What a career at Baringa will give you
Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:
Generous Annual Leave Policy:
We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working:
We have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days:
Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund:
We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Career Progression:
We have quarterly rather than annual promotion reviews. We don’t have any quotas: if you’re ready and delivering at the right level, you’ll get that promotion. Profit Share Scheme:
All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.
Diversity and Inclusion. We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.
An award-winning workplace. You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all.
Using business as a force for good. At Baringa we believe that everyone creates a lasting impact when you put people - customers, employees, investors, suppliers, and society – first. Our B Corp certification shows that we’ve met and held ourselves accountable to high standards of social and environmental performance and transparency. Our award-winning people-first philosophy makes us distinctive - Be Kind. Be Curious. Be Great at Work.
Join us All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. #J-18808-Ljbffr
