At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through.
For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons
anyone
can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years. The Role - Client Success Manager (Regional)
We are looking for a proactive Regional Client Success Manager to join our high performing Client Success team. You will be responsible for partnering with a key enterprise client across Spain, Italy and Portugal. This will include hypercare, ongoing maintenance and growth of this key client. You will be cultivating strong client relationships and data-driven solutions to improve the lives of people in financial difficulty. The role will also involve travel to the relevant markets when needed. In this role, you’ll get to: Own
a key client relationship across Spain, Italy and Portugal - partnering and looking for ways to optimise the relationship Communicate
regularly with key stakeholders and drive engagement Collaborate
with the Client Market, Engineering, Data and other business units to drive success Explore
new ways to improve and automate ongoing Client Market processes Feedback
both internally and externally focussing on data backed proactive solutions and product improvements About you
We believe that no one is the finished article, however, some experience in the following is important for this role: You have professional level Spanish You excel at partnering with clients and are confident leading both face-to-face and remote sessions You are an innovator, and can help drive improvements to develop a world-class customer success function - in particular customising CS strategies to different markets You’re a proactive problem solver, who is organised and able to communicate issues internally and externally You’re a great active listener who can understand clients’ needs You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle We are continually evolving our benefits package at Ophelos. We currently offer: Private healthcare through Vitality £200 Working from home allowance Cashback on costs of the dentist, opticians and more 25 days holiday Flexible Public Holidays (decide when to take time off) Free access to counselling sessions through our EAP Flexible Working arrangement - work from home or from the office Cycle to work scheme Company pension At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know. Our Values
Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace. Customers and Clients first
– We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily. Dream big
– We have ambition and drive to succeed - we’re not just raising the bar, we’re confidently asserting ourselves as the benchmark. Get it done
– We’re decisive and embrace a sense of urgency; we don’t let opportunities get away from us. We’d rather act quickly and take informed risks, iterating and learning as we go. Win as one
- We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn’t just individual departments - it’s all of us together. We challenge and support each other because we care about everyone’s growth and success.
#J-18808-Ljbffr
anyone
can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years. The Role - Client Success Manager (Regional)
We are looking for a proactive Regional Client Success Manager to join our high performing Client Success team. You will be responsible for partnering with a key enterprise client across Spain, Italy and Portugal. This will include hypercare, ongoing maintenance and growth of this key client. You will be cultivating strong client relationships and data-driven solutions to improve the lives of people in financial difficulty. The role will also involve travel to the relevant markets when needed. In this role, you’ll get to: Own
a key client relationship across Spain, Italy and Portugal - partnering and looking for ways to optimise the relationship Communicate
regularly with key stakeholders and drive engagement Collaborate
with the Client Market, Engineering, Data and other business units to drive success Explore
new ways to improve and automate ongoing Client Market processes Feedback
both internally and externally focussing on data backed proactive solutions and product improvements About you
We believe that no one is the finished article, however, some experience in the following is important for this role: You have professional level Spanish You excel at partnering with clients and are confident leading both face-to-face and remote sessions You are an innovator, and can help drive improvements to develop a world-class customer success function - in particular customising CS strategies to different markets You’re a proactive problem solver, who is organised and able to communicate issues internally and externally You’re a great active listener who can understand clients’ needs You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle We are continually evolving our benefits package at Ophelos. We currently offer: Private healthcare through Vitality £200 Working from home allowance Cashback on costs of the dentist, opticians and more 25 days holiday Flexible Public Holidays (decide when to take time off) Free access to counselling sessions through our EAP Flexible Working arrangement - work from home or from the office Cycle to work scheme Company pension At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know. Our Values
Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace. Customers and Clients first
– We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily. Dream big
– We have ambition and drive to succeed - we’re not just raising the bar, we’re confidently asserting ourselves as the benchmark. Get it done
– We’re decisive and embrace a sense of urgency; we don’t let opportunities get away from us. We’d rather act quickly and take informed risks, iterating and learning as we go. Win as one
- We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn’t just individual departments - it’s all of us together. We challenge and support each other because we care about everyone’s growth and success.
#J-18808-Ljbffr
