Client Support Administrator

Your new company This is a wonderful opportunity to join a world-leading organisation who provide the most innovative and tailored solutions and products within their industry. Your new role You will be joining a stable, professional and friendly Customer Support team in the role of Client Support Administrator. The team work collaboratively to achieve the best in-class customer service delivery and excellence. The successful applicant will work in a position which is pivotal to the success of the department and wider business. Duties will include: Working closely with the internal & external sales team to maintain a high level of customer service. Acting as point of contact for designated existing customers and potential customers. Providing a positive impression of yourself and the organisation to the customer. Providing excellent communication channels both internally and externally. Raising new specifications in line with customer requirements ready for the commercial department. Processing new and amended specifications. Obtaining purchase orders and invoicing the customer for all new requests. Processing sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed. Checking orders in line with internal procedures. Monitoring customer forecasts to place stock orders, regularly reviewing stock levels in line with customer agreements and business KPI's. Managing stock levels (where applicable) in line with customer agreements. Processing purchase orders for items that are bought from other sites. Liaising with internal departments and the customer to ensure where possible customer delivery dates are met. Liaising with customers to collect products where applicable. Using all the functionality of the bespoke IT systems to perform your duties. Maintaining filing systems and ensuring workstations and surrounding areas are kept tidy. Providing effective holiday and absence cover for administration-based tasks, including communicating with the customer and placing orders. What you'll need to succeed Our client is seeking to hire an experienced and talented Client Support Administrator who wants to develop their career with an international business. The successful applicant will be a resourceful, engaging and experienced individual who has a flexible and dynamic mind-set. Attention to detail and data accuracy will be a key requirement, along with being a confident user of software systems, including MS packages. What you'll get in return This is a great opportunity to join a world-leading organisation and build a career as Client Support Administrator. Client Support Administrator, Perm, Full Time, Aldershot, Office Based, £25K to £26K plus excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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