Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life-changing hearing Healthcare.
We are looking for a Clinic Coordinator to be the face of our busy Broadstairs Hearing Centre.
Please see details of the role below:
Full time
Mon-Fri
Basic salary: £25,250 per annum (plus bonus)
Permanent
A Hidden Hearing uniform will be provided
You must be able to drive as there will be occasional travel to our Margate Hearing Centre as and when required.
Hidden Hearing does not offer Sponsorship to overseas candidates, so all applicants must have right to work in the UK.
Responsibilities
Role responsibilities include: Diary Management
– managing multiple dispenser diaries to maximise appointment potential. Making appointments and confirming them with customers, ensuring their attendance is supported. Liaising with Hearing Aid Dispenser colleagues to manage the diary effectively. Administration
– maintaining confidential and accurate customer records using our IT software and complying with GDPR regulations. Maintaining accurate reporting information for stock and general administration duties. Sales
– promoting the Wellness programme, selling hearing accessories and care plans by positively influencing and persuading customers. Customer Care
– providing premium customer care, including prompt answering of calls and building rapport warmly and professionally. Presentation
– ensuring the branch is presented to brand standards, including branch marketing and maintaining cleanliness and stocking of tea/coffee/water facilities. About Hidden Hearing:
We make a life-changing difference to people living with hearing loss through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We employ over 600 people, including almost 200 fully qualified Hearing Aid Dispensers, and we operate from hearing centres nationwide. We are owned by Demant, a global, world-leading hearing healthcare and technology group. We pride ourselves on our down-to-earth, supportive culture. We truly care about each and every member of our team and are committed to ongoing training and development. Other benefits include Private Health Insurance (after qualifying period), 25 days annual leave plus bank holidays, and access to Employee Assistance Programme for you and your family. Qualifications
About Audika Group
The Audika Group is the hearing care division of Demant and one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment. Who we are
Hidden Hearing belongs to Audika Group, which is the Hearing Care division of Demant. Our team includes audiologists, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision - to help more people hear better with the best personalized care. So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.
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Role responsibilities include: Diary Management
– managing multiple dispenser diaries to maximise appointment potential. Making appointments and confirming them with customers, ensuring their attendance is supported. Liaising with Hearing Aid Dispenser colleagues to manage the diary effectively. Administration
– maintaining confidential and accurate customer records using our IT software and complying with GDPR regulations. Maintaining accurate reporting information for stock and general administration duties. Sales
– promoting the Wellness programme, selling hearing accessories and care plans by positively influencing and persuading customers. Customer Care
– providing premium customer care, including prompt answering of calls and building rapport warmly and professionally. Presentation
– ensuring the branch is presented to brand standards, including branch marketing and maintaining cleanliness and stocking of tea/coffee/water facilities. About Hidden Hearing:
We make a life-changing difference to people living with hearing loss through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We employ over 600 people, including almost 200 fully qualified Hearing Aid Dispensers, and we operate from hearing centres nationwide. We are owned by Demant, a global, world-leading hearing healthcare and technology group. We pride ourselves on our down-to-earth, supportive culture. We truly care about each and every member of our team and are committed to ongoing training and development. Other benefits include Private Health Insurance (after qualifying period), 25 days annual leave plus bank holidays, and access to Employee Assistance Programme for you and your family. Qualifications
About Audika Group
The Audika Group is the hearing care division of Demant and one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment. Who we are
Hidden Hearing belongs to Audika Group, which is the Hearing Care division of Demant. Our team includes audiologists, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision - to help more people hear better with the best personalized care. So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.
#J-18808-Ljbffr
