About the role:
Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life-changing hearing Healthcare!
We are looking for a Clinic Coordinator to be the face of our busy Broadstairs Hearing Centre.
Please see details of the role below:
Full time Mon-Fri 09:00-17:00 (30 min unpaid break) Basic salary: £25,250 per annum (plus bonus) Permanent A Hidden Hearing uniform will be provided! You must be able to drive as there will be occasional travel to our Margate Hearing Centre as and when required. Hidden Hearing does not offer Sponsorship to overseas candidates, so all applicants must have right to work in the UK.
Responsibilities
Role responsibilities include: Diary Management
– managing multiple dispenser diaries to maximise appointment potential. Making appointments, maximising diary opportunities, confirming appointments with customers, and ensuring their attendance is supported. Liaising with Hearing Aid Dispenser colleagues to ensure effective diary management. Administration
– maintaining confidential and accurate customer records using our IT software, complying with GDPR regulations, maintaining accurate reporting information for stock, and performing general administration duties. Sales
– promoting the Wellness programme, selling hearing accessories and care plans by positively influencing and persuading customers. Customer Care
– providing premium customer care, including prompt answering of calls and building rapport warmly and professionally. Presentation
of branch and self – ensuring the branch is presented to brand standards, including branch marketing, cleanliness, and availability of refreshments. About Hidden Hearing:
We make a life-changing difference to people living with hearing loss through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We employ over 600 people, including almost 200 fully qualified Hearing Aid Dispensers, and we operate from hearing centres nationwide. We are continuing to grow and are owned by Demant, a global, world-leading hearing healthcare and technology group. Together we embrace four core values: we are team players, we create trust, we apply a can-do attitude, and we create innovative solutions.
Being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down-to-earth, supportive culture. We truly care about each and every member of our team. We became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023, we were awarded Gold standard.
We encourage colleagues to be actively engaged in our organisation. In return, we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There is ongoing training and development and opportunities to grow and progress with us so that you become the very best you can be. Other benefits include Private Health Insurance (after qualifying period), 25 days annual leave plus bank holidays, and access to Employee Assistance Programme for you and your family.
Competencies
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Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life-changing hearing Healthcare!
We are looking for a Clinic Coordinator to be the face of our busy Broadstairs Hearing Centre.
Please see details of the role below:
Full time Mon-Fri 09:00-17:00 (30 min unpaid break) Basic salary: £25,250 per annum (plus bonus) Permanent A Hidden Hearing uniform will be provided! You must be able to drive as there will be occasional travel to our Margate Hearing Centre as and when required. Hidden Hearing does not offer Sponsorship to overseas candidates, so all applicants must have right to work in the UK.
Responsibilities
Role responsibilities include: Diary Management
– managing multiple dispenser diaries to maximise appointment potential. Making appointments, maximising diary opportunities, confirming appointments with customers, and ensuring their attendance is supported. Liaising with Hearing Aid Dispenser colleagues to ensure effective diary management. Administration
– maintaining confidential and accurate customer records using our IT software, complying with GDPR regulations, maintaining accurate reporting information for stock, and performing general administration duties. Sales
– promoting the Wellness programme, selling hearing accessories and care plans by positively influencing and persuading customers. Customer Care
– providing premium customer care, including prompt answering of calls and building rapport warmly and professionally. Presentation
of branch and self – ensuring the branch is presented to brand standards, including branch marketing, cleanliness, and availability of refreshments. About Hidden Hearing:
We make a life-changing difference to people living with hearing loss through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We employ over 600 people, including almost 200 fully qualified Hearing Aid Dispensers, and we operate from hearing centres nationwide. We are continuing to grow and are owned by Demant, a global, world-leading hearing healthcare and technology group. Together we embrace four core values: we are team players, we create trust, we apply a can-do attitude, and we create innovative solutions.
Being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down-to-earth, supportive culture. We truly care about each and every member of our team. We became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023, we were awarded Gold standard.
We encourage colleagues to be actively engaged in our organisation. In return, we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There is ongoing training and development and opportunities to grow and progress with us so that you become the very best you can be. Other benefits include Private Health Insurance (after qualifying period), 25 days annual leave plus bank holidays, and access to Employee Assistance Programme for you and your family.
Competencies
#J-18808-Ljbffr
